- Performed logistical and tactical activities related to study management, specifically the management of study research documentation and supplies for clinical studies, such as uploading trial documents and generating payments - Complied with ICH GCP for preparation, submission, and maintenance of trial documentation to FDA, IRB, and eTMF - Created and managed country-level data in the global ICRO planning and tracking database to ensure smooth processes - Assisted with HCP payments while gaining understanding of the financial aspect of the CTMS

- Completed new and pending claims by retrieving necessary information required, while assisting in company's progression and constantly participating in major and important cases/claims- Focused on reducing wait time for clients by issuing payments, obtaining documents, making necessary calls, and completing claims in a timely and organized manner- Demonstrated effective and diplomatic oral and written communication skills and a customer-focused approach including the ability to identify and understand customer needs and interact effectively- Documented and monitored open case inventory to ensure proper/timely closing and billing of files

- Recommended merchandise based on individual requirements which led to exceeding store sales- Advised customers on particular products, services, and utilization and care of merchandise- Explained use and advantage of merchandise to customers and answered customers' concerns with expertise knowledge of products and services

- Established strong relationships with valued customers by identifying their needs- Performed filing, cash management and handling, fielding, telephone calls, communication through emails, creating spreadsheets, scheduling, and ensuring smooth operations- Greeting, directing, and providing information to clients along with conducting and grading student evaluations upon admittance into program