 Trained and supervised staff of 3; created weekly schedules Processed new loan applications, collection calls, and made home visits receiving a 98 % accuracy Received and processed payments; balanced and prepared daily bank deposits of $9,000-$10,000

 Chosen, as one of only two team members, to work off-site, assisting with the training of 150- 200 new employees in the Charlotte Call center. Customer service, answering customer inquiries and performing account maintenance including securing customer’s information and protecting both the customer and the bank from loss Presented updated policies and procedures to co-workers in a team setting Mentored and coached new hire bankers, serving as a Subject Matter… Show more  Chosen, as one of only two team members, to work off-site, assisting with the training of 150- 200 new employees in the Charlotte Call center. Customer service, answering customer inquiries and performing account maintenance including securing customer’s information and protecting both the customer and the bank from loss Presented updated policies and procedures to co-workers in a team setting Mentored and coached new hire bankers, serving as a Subject Matter Expert on Fraud Policies and Procedures Show less

 Provided excellent customer service while handling inquires on clients accounts Provided transaction history, quoted balance, opened new accounts, and disputed unauthorized transactions  Documented customer transactions