Anna Man Email & Phone Number

Heathrow, England, United Kingdom

• Supporting day-to-day operations and ad-hoc requests to support the site Manager• Supervise activities, ensuring safety of all staff• Responsible for health and safety reporting• Assisting in shift briefings, communicating and organising support required • Reporting and recording any staff related matters• Maintain high standards of customer service• Operating the site strictly in line with all health directives, procedures and policy, providing feedback to senior management. • Adhere to and implement the open and close procedure for every shift• Maintain high standards of cleanliness across all areas of the site• Ensure regular stock check and replenishment.• Check in, deploy and manage all staff• Document all swabs undertaken on site and ensure all vials are correctly collected, checked and transported to the lab.

Heathrow, England, United Kingdom

In this role, I am working in World Duty Free in various Beauty and Fragrance Departments with a large variety of brands. With the job, I interact with passengers to sell the product that I am promoting. I have set daily target in how many products and revenue we need to achieve. I have exclusively worked for Gucci and Lancôme for two years.

Heathrow, England, United Kingdom

Slough, United Kingdom

• Process reservations by email, telephone, fax or central reservations into the hotel system.• Manage day to day enquiries from customer request and ensuring all details are on their reservation before guest arrival.• Maintain the inventory so that we do not over book. • Open and close travel agent’s websites, change rates if needed based on availability.

Slough, United Kingdom

• Leading the team to ensure the procedures are met daily.• Creating the SOP for different shifts.• Training new members of staff to keep a high morale in the department.• Dealing with complaints and enquiries, face to face, email and telephone.• Ensuring the company presents itself to a high standard of customer service.• Carrying out weekly room quality checks to ensure that IHG Brand Standards are met.• Contributing to the transition of the Front Office in the newly refurbished and rebranded hotel.• Upselling hotel promotion offers.• Priority Club Champion: o Training and making all members of staff aware about the Priority Club Program. o Tracking monthly PCR enrolments and making sure that targets are met o Carrying out daily checks to make sure that all guests receive the points for their stay.

Bachelor Of Arts - Ba, Business Administration And Management, General

• Course covers topics which are economics, international human resource management, marketing, business law, finance and accounting •.

Diploma In Jounalist, Pass