Anna Maples Email & Phone Number

San Antonio, Texas Area

Accountable as a data analyst in key data initiatives. Responsibilities include participating as a data analyst in special projects/task forces, coordinating activities of the data team with business users, and leading in the development of reports and dashboards.Environment: Banking, Business Intelligence (Cognos, Tableau), Content Management (SharePoint), Microsoft (Access, Excel, PowerPoint, Visio, Word), Agile PM (Jira), SQL, Teradata.

San Antonio, Texas

* Program Lead on large enterprise projects, providing direction and oversight of data assets. Attended project meetings and application demonstrations. Reviewed Project Charters, Statements of Work, Business Requirement Documents, Functional Specification Documents, and Architecture/Technology Documents. Provided recommendations on data requirements such as field validations, personally identifiable information (PII), and security in order to mitigate risk and achieve compliance. Identified gaps in ongoing processes not aligned with best practices.* Performed monthly reference table mappings of Critical Data Elements for use in reporting and dashboards. Managed Data Stewards review and approval of mappings. Submitted IT tickets where data issues were discovered and tracked on an Issues Log.* Led Business Glossary initiative, working with Data Owners and Data Stewards for business glossary content (terms, definitions, synonyms, business rules, etc.)* Led Data Steward Forum and supported the department head in the Data Quality Leads Forum. Collected business rules for configuration in the Data Quality profiling tool.* Developed Data Quality training materials. Trained Data Owners and Data Stewards throughout the enterprise using WebEx. Through gap analysis, the training program incorporated changes to meet governance needs.

San Antonio, Texas

* Senior Business Analyst focused on data projects - Business Intelligence, Data Warehouses, Reporting Requirements, Report Prototyping.* Elicited, analyzed, documented, and communicated requirements. Reports were analyzed for requirements and business rules to reconcile gaps differences between systems and across various levels of aggregation.* Performed data mappings, testing, process analysis and improvement.* Worked with multiple stakeholders across business units and departments.* Liaison between stakeholders and developers, bridging communication challenges between those groups. Also led working sessions between big data consumers/stakeholders (Actuary, Risk Modeling) and the developers.* Developed and maintained a user guide and quick reference guides for the BI reporting tool. Trained users in classroom and by WebEx. Also trained users where gaps were identified, such as understanding data structures.Environment: Business Intelligence (IBM Cognos), Content Management (SharePoint), Insurance (Argo Group proprietary Policy and Claims software), Microsoft (Access, Excel, PowerPoint, Visio, Word), Problem Resolution (Jira, Service Manager, Spira, Squish), SQL.

* Gathered, reviewed and updated system requirements, procedures, and workflows for the security certification of third party suppliers. Duties included form creation, workflow creation, testing, problem identification/documentation, problem resolution, and development of a Security Advisor manual.* Created forms in InfoPath which were not supported by the Aravo Enterprise Supplier Management software.Environment: Content Management (SharePoint), Microsoft (Access, Excel, InfoPath, PowerPoint, Visio, Word), Supplier Information Management (Aravo Enterprise)Consulting Firm - Peyton Resource Group

* Collected requirements and created College of Business website prototype to validate requirements. Revamped website layout, created all web pages, enhanced content and maintained website using SilverStripe. Worked with IT web development team on enhancements implemented university wide.* Created and maintained critical documentation for the Dean. Documented all business rules and processes.* Implemented content management among academics and staff. Used Blackboard and SilverStripe to manage course, committee, and web content.* Taught Advanced Excel, Introduction to MIS (Course Coordinator), and MS Office in the MIS curriculum. Faculty advisor for the AITP (Association of Information Technology Professionals) student organization. Camp Director for Cyber Forensics Camp. Excellent student evaluations.Environment: Microsoft (Access, Excel, PowerPoint, Visio, Word), Web (SilverStripe)

* Redesigned College of Business website and built prototype to verify requirements with various stakeholders. Worked with the College of Business IT department to manage the maintenance of the website using Adobe Dreamweaver.* Taught Advanced Excel, Introduction to MIS (Course Coordinator), MS Office, and Systems Analysis & Design in the MIS curriculum. Won University Advising Awards in 2005 and 2007. Excellent student evaluations.Environment: Microsoft (Access, Excel, PowerPoint, Project, Visio, Word), Web (Adobe Dreamweaver)

* Gathered and documented requirements for development and maintenance initiatives on proprietary customer relationship management and billing systems.* Followed formal IT methodologies to write business requirements. Worked with development team to translate business requirements into technical specifications. * Identified opportunities for streamlining business processes and improving system usability.Environment: Billing and CRM (Proprietary), Microsoft (Access, Excel, Outlook, PowerPoint, Project, Visio, Word)Consulting Firm - InVictus Technology

Austin, Texas Area

* Business Analyst for billing conversion to the Arbor/BP software, Ensured bills were accurate and in compliance. Worked as the lead business analyst to gather and document reporting requirements for the Billing, Marketing, and Product Management business units.* Analyzed and documented business operational procedures, processes, and workflows.* Developed detailed requirements and specifications following formal IT methodologies that documented each business units billing and reporting needs.Project Management* Managed and coordinated projects within IT Billing to meet overall project goals in terms of scope, feasibility, requirements, development, and schedule.* Established and drove project schedules and commitments. Managed assignments, schedules, and deliverables. Communicated project status (life cycle, resources, financials, etc.), issues, and action items.* Member of the IT Steering Committee. Met weekly to review, monitor, and prioritize IT projects.Environment: Billing (Arbor/BP), Microsoft (Access, Excel, Outlook, PowerPoint, Project, Visio, Word)Consulting Firm - NTSC, Inc.

Dearborn, Michigan

* Managed Priority Data and Applied Systems TAM CRM for AAA MI home office and out-of-state call centers/agencies. Submitted company rating and underwriting manuals to vendors for new state implementations. Responded to questions from programmers regarding interpretation of coverages, rating algorithms, etc.* Identified inaccuracies in the DXC POINT IN underwriting decision support software and report ordering. Proposed changes to the underwriting decision support software, report ordering, and underwriting guidelines.* Tested new state implementations and rate changes following formal IT methodologies and procedures.* Reported system modifications and problems to vendors, tested modifications, and responded with resolutions to agency managers.* Managed licensing and contract issues pertaining to Priority Data and Applied Systems TAM CRM.Workflow Design * Developed and documented standards and procedures to standardize workflow among AAA MI home office and out-of-state call centers/agencies.Trainer, Technical Writer* Trained on DXC POINT IN Policy software, Priority Data, and Applied Systems TAM CRM.* Developed and maintained enterprise user manuals and quick reference guides for the DXC POINT IN Policy software, Priority Data, and Applied Systems TAM CRM for AAA MI home office and out-of-state call centers/agencies.Project Management* Project manager on book of business rollovers and agency automation projects for initial and daily downloads. * Established and drove project schedules, meetings, commitments, and status reporting.Underwriting* Underwriting through the DXC POINT IN underwriting decision support software on automobile, homeowner, and umbrella new business.Environment: Insurance (Applied Systems TAM CRM, DXC POINT IN (previously CSC), Priority Data), Microsoft (Access, Excel, PowerPoint, Visio, Word)Consulting Firm - Independent Consultant

Bachelor'S Degree, Marketing

Master Of Business Administration - Mba, Business Administration And Management, General