Professional SkillsBanking, Business Analysis, Business Intelligence, Business Requirements, Data Governance, Insurance, Process Improvement, Technical Writing, User TrainingTechnical Skills* Business Intelligence - (IBM Cognos, IBM Cognos Analytics)* Content Management - (SharePoint)* Databases - (Access, SQL)* Relational Database Management System - (Teradata)* IT Methodologies - (Joint Application Development (JAD), Scrum (agile sprints and stories), Spiral and Waterfall Systems Development Lifecycles (SDLC))* Insurance - (Applied Systems TAM CRM, DXC POINT IN software (formerly CSC), Priority Data, Argo Group proprietary Policy and Claims software)* Microsoft - (Access, Excel, InfoPath, Outlook, PowerPoint, Project, Visio, Word)* Modeling Requirements - (Data Dictionaries, Data Flow Diagrams, Entity Relationship Diagrams, Prototyping, Requirements Lists, Use Case Diagrams and Stories, User Stories)* Problem Resolution - (Jira, Service Manager, ServiceNow, Spira, Squish)* Supplier Lifecycle Management - (Aravo Enterprise)* Technical Writing - (Business Processes, Feasibility Studies (including Cost Benefit Analysis), Quick Reference Guides, Requirements Documents, System Service Requests, User Manuals)Training and Development SkillsAdvising, Business Needs Assessment and Gap Analysis, Learning Assessment (including Kirkpatrick Model). Classroom/Online/WebEx Content Delivery, Content Management, Curriculum Development, Strong Written and Communication Skills
Listed skills include Visio, Dreamweaver, Ms Project, Ms Word, and 17 others.