Anna Cuming Email & Phone Number

United Kingdom

Ewell, Surrey

London, United Kingdom

A member of the employee communications senior management team with line management responsibility of up to 5 direct reports. Reporting to the Head of Communications, and later the TfL Director of Employee Communications, this role included overall responsibility for directing the communications and engagement strategy for 7000+ employees from across the Jubilee, Northern & Piccadilly (JNP) lines and the maintenance areas of London Underground.

London, United Kingdom

As Customer Service Improvement Manager, was acknowledged to have been a driving force in the development of various business improvement activities that collectively raised the level of employee awareness regarding customer satisfaction and service. Reporting to the Head of Customer Relations and the Vice-President Communications, each of these high profile roles involved regular liaison with senior management; providing professional communications support and advice to ensure that the… Show more As Customer Service Improvement Manager, was acknowledged to have been a driving force in the development of various business improvement activities that collectively raised the level of employee awareness regarding customer satisfaction and service. Reporting to the Head of Customer Relations and the Vice-President Communications, each of these high profile roles involved regular liaison with senior management; providing professional communications support and advice to ensure that the company’s vision, values and key messages were consistently communicated and received by both employees and customers. Show less

London, United Kingdom

Highly visible role providing the full scope of project management, up to and including Board level; acknowledged as a key business change-agent, responsible for increasing the visibility and level of engagement with an organisational culture change programme undertaken across Metronet and its supply-chain partners. Managing a team of three direct reports and reporting to the Head of Transformation Development, Director of HR and the MDs of both Metronet Rail companies, the role included… Show more Highly visible role providing the full scope of project management, up to and including Board level; acknowledged as a key business change-agent, responsible for increasing the visibility and level of engagement with an organisational culture change programme undertaken across Metronet and its supply-chain partners. Managing a team of three direct reports and reporting to the Head of Transformation Development, Director of HR and the MDs of both Metronet Rail companies, the role included complete accountability for all aspects of the programme logistics and employee communication. Project budget of circa £2m 2003-05. Show less

Acknowledged as a key driver in the widespread achievements of this business unit which began with the successful accreditation of Investor’s in People’ in October 2001. In 2002/03, assumed full accountability for the day-to-day management of the corporate safety training programme with the express purpose of raising safety competence and understanding at all levels and areas of the organisation. Reporting directly to the HR Project Manager & Human Resources Director, with a project budget of… Show more Acknowledged as a key driver in the widespread achievements of this business unit which began with the successful accreditation of Investor’s in People’ in October 2001. In 2002/03, assumed full accountability for the day-to-day management of the corporate safety training programme with the express purpose of raising safety competence and understanding at all levels and areas of the organisation. Reporting directly to the HR Project Manager & Human Resources Director, with a project budget of circa £3m during 2002/03. Show less

London, United Kingdom

London, United Kingdom