• Answer incoming calls and directing them to the proper Team Member• Administrative duties• Input and adjust invoices• Balance Dailey cash and Credit card intake • prepare Bank deposits

Responsible for ensuring customer satisfaction and superior management in accordance with corporate policies and goals, highlighted by: • Oversee all services contracted by the client.• Assist in directing the daily operation of the shipping, receiving, conference center, and copy center departments.• Coordinate the associate’s weekly schedule while staying within budgeted guidelines.• Supervise a staff of eight employees; conduct performance appraisals and provide ongoing feedback. • Track weekly attendance and maintain training log for all associates.• Calculate and submit weekly payroll.• Assist in recruiting new staff and conduct training in all departments• Develop processes to continually improve operations, and exceed the client's expectations.• Maintain volume reports on a daily, weekly, and monthly basis.• Monitor the conference center to ensure meeting requests are fulfilled.• Assist customers and ensure optimal satisfaction.• Prepare monthly production reports; measure productivity and prepare billing charges.• Coordinate shipping and package deliveries with outside carriers.

Responsible for ensuring customer satisfaction and superior management in accordance with corporate policies and goals, highlighted by: Oversee all services contracted by the client.Assist in directing the daily operation of the shipping, receiving, conference center, and copy center departments.Coordinate the associate's weekly schedule while staying within budgeted guidelines.Supervise a staff of eight employees; conduct performance appraisals and provide ongoing feedback. Track weekly attendance and maintain training log for all associates.Calculate and submit weekly payroll.Assist in recruiting new staff and conduct training in all departmentsDevelop processes to continually improve operations, and exceed the client's expectations.Maintain volume reports on a daily, weekly, and monthly basis.Monitor the conference center to ensure meeting requests are fulfilled.Assist customers and ensure optimal satisfaction.Prepare monthly production reports; measure productivity and prepare billing charges.Coordinate shipping and package deliveries with outside carriers.

Provided overall supervision of the shipping, receiving, conference center and copy center department employees high lighted by: Training, evaluation of work, safety, scheduling and assigning work.Processed inbound and outbound packages, first class mail, shipping and receiving.Served as back up in the conference center and reception areas.

Acted as cashier in various departments, including lumber, garden and power-toolsAssisted customers in automated checkout aisleAssisted customers with returns and exchanges

Coordinated the activities of the Human Studies Unit, highlighted by: Instructed and monitored test subjects on product application procedures. Responsible for applying, dispensing and distribution of test products during test studies. Responsible for scheduling test subject flow for each study.Administered test subject's self-assessment questionnaires. Created and maintained confidential files. Entered assessment and study data into database files.

Maintained and updated filing system for the company's order processing department. Supplied sales personnel with pertinent client data and purchasing history.