• Provide guidance, advice, and support to students on various academic, personal, and welfare-related matters and signpost students to appropriate support services, such as counselling, health services, disability support, career guidance, and other relevant departments.• Advocate on behalf of students and represent their interests and concerns to university administrators, faculty members, and relevant decision-making bodies. • Assist students in navigating academic policies, regulations, and procedures. • Effectively communicate with students through various channels, including one-on-one meetings, workshops, presentations, email, and social media platforms. Collaborate with university departments, faculty members, student services, and external organizations to coordinate support initiatives, share information, and improve the overall student experience.• Maintain accurate and confidential records of student interactions and concerns. Generate reports and statistical data as required to track trends, identify areas of improvement, and inform decision-making processes.

• Serve and assist all customers, ensuring highest level of customer service isdemonstrated at all times.• Ensure the venue, including customer areas, cellar, food prep and storage areas arekept clean and tidy in accordance with bar standards and procedures, and in line with Health & Safety requirements.• Report all operational concerns, equipment faults and other relevant issues to themanagement team in an appropriate and timely manner and in accordance with anyrelevant guidelines and procedures.• Manage a busy reception area, ensuring a neat and organized workspace

• Assess and address social needs of the beneficiaries, identify and follow-up cases that requirespecial care• Keep social register files and statistical records of the caseload and services’ provision• Manage individual protection cases, including those on SGBV and child protection, and be in-chargeof drafting relevant case plans• Set strategies and operational measures to effectively prevent SGBV• Conduct needs/gaps and capacity assessments on SGBV response needs• Directly support and coach beneficiaries through the usage of simple communication and moraluplifting techniques• Regular and ad hoc reporting and data/case files keeping

• Assess and address social needs of the beneficiaries, identify and follow-up cases that requirespecial care• Keep social register files and statistical records of the caseload and services’ provision• Home-visits when necessary to write social reports about youth juveniles• Regular and ad hoc reporting and data/case files keeping

•Assess and address social needs of the beneficiaries, identify and follow-up cases that requirespecial care• Keep social register files and statistical records of the caseload and services’ provision• Using art as method to work with children with learning disabilities• Regular and ad hoc reporting and data/case files keeping