●Managed inbound requests for McKinsey Faster services, ensuring SLA compliance and resource coordination.●Adhered to confidentiality and risk protocols, escalating high-risk requests for additional review.●Handled complex non-standard requests, creating SOPs and sharing best practices across teams.●Collaborated with requestors to fully understand needs, coordinating with key contacts for timely fulfillment.●Identified service improvement opportunities, analyzing request types and completion times.●Developed and implemented SOPs for non-standard requests, enhancing service efficiency and consistency.●Collaborated with cross-functional teams to streamline request fulfillment, reducing processing time by 20%.●Monitored compliance with data quality standards, ensuring adherence to firm policies and improving service reliability.

●Performed eligibility tasks pre-service and post-service, ensuring accurate patient information.●Verified insurance details, reducing claim rejections by a measurable margin.●Contacted payers to notify of patient admissions, streamlining communication processes.●Obtained authorizations for inpatient and outpatient procedures, enhancing patient care efficiency.●Streamlined eligibility tasks and insurance verification processes, enhancing operational efficiency and reducing processing times.●Managed payer communications to ensure timely notifications of patient admissions, securing necessary authorizations for procedures.●Coordinated with healthcare teams to verify insurance details, ensuring seamless patient admission and billing processes.●Achieved a high success rate in obtaining authorizations for inpatient/outpatient procedures, minimizing delays and optimizing patient care.●Accurately performed pre-service and post-service eligibility tasks, maintaining meticulous records and ensuring compliance with payer requirements.

●Maintained a clean, efficient, and confidential front desk area, ensuring smooth daily operations.●Greeted patients, provided instructions, and managed check-in/check-out processes, enhancing patient flow.●Built rapport with patients and staff, effectively managing conversations and resolving conflicts.●Handled payments via cash, credit cards, and checks, ensuring accuracy and confidentiality.●Managed medication refills and prepared necessary paperwork, supporting seamless patient care.●Implemented confidentiality protocols, ensuring compliance with HIPAA regulations and safeguarding patient information.

●Opened and closed the office securely, ensuring smooth daily operations.●Scheduled and managed patient appointments, improving office efficiency.●Handled various payment methods, maintaining accurate financial records.●Organized and maintained the physician's calendar, optimizing time management.●Supervised front-end staff, enhancing team performance and customer service.●Led a team to streamline patient appointment scheduling, reducing wait times by 20% and improving patient satisfaction.●Managed front-end operations, ensuring accurate payment processing and maintaining a secure environment.●Coordinated with physicians to organize and maintain calendars, ensuring optimal use of time and resources.

●Secured authorizations for MRI, Sleep Studies, and Infusion Therapy in a fast-paced environment.●Verified insurance eligibility and benefits, ensuring active coverage for all patients.●Managed front desk operations, greeting patients, updating records, and scheduling appointments.●Handled payments and conducted outbound calls to remind patients of upcoming appointments.●Analyzed health insurance benefits, obtaining necessary permissions for Carolina Access patients.●Streamlined patient pre-authorization processes, securing timely approvals for MRI, Sleep Studies, and Infusion Therapy, enhancing patient care efficiency.●Verified and updated insurance information, ensuring active coverage and benefits, leading to accurate billing and reduced claim denials.●Provided front desk support by greeting patients, updating medical records, scheduling appointments, and managing payments, fostering a welcoming environment.