Anna Maric Email & Phone Number

London, England, GB

London, England, GB

• Responsible for the restructuring of the IT department of a B2B FinTech Product company to meet the needs of startup to scaleup transformation. Paynetics is regulated EMI and its portfolio combines acquiring, account.
• Define, document, and apply software development process and quality assurance standards.
• Introduce and set up Jira Software, Jira Service Desk, Confluence. Define change management and application support processes and SLA.
• Establish two new departments to support the growing business and clients’ needs. Recruit, train, and manage a Technical support team of 14 and a Business analysis team of 4
• Manage a client facing Project management team of 3
• Prioritize and manage the tasks for the development team. Apply SDLC standards and best practices

Sofia, BG

• Manage the support of 24/7 business critical solutions, including proactive monitoring and extensive support during peak periods. Ensure all SLAs are met by the support teams.
• Plan, schedule and manage ongoing development, including hot fixes in production, bug-fixing and business as usual development. Create and maintain financial and resource plans. Change request management.
• Responsible for the smooth operation of complex end-to-end e-commerce solutions for high-end retail and fashion brand customers. Solutions are built on top of SFCC, Sterling OMS, MuleSoft ESB.
• Single point of contact for all customer communication. Reporting regularly to stakeholders. Manage customer expectations and ensure visibility of all activities performed by both, support and development teams.
• Act as escalation point and incident manager in case of production incidents.
• Coordinate releases to all environments with customer, stakeholders and release team. Act as Hypercare manager during go-live and post go-live periods, responsible for timely management and resolution for all.

Hildesheim, Niedersachsen, DE

• Responsible for the development of platform for creation of websites and marketing pages with protected membership area, AB tests and funnels functionalities. Manage development team of 5.
• Act as central point of communication for the team and stakeholders.
• Document all requirements and change requests. Create use cases, wireframes and mock-ups. Estimate, build, and maintain schedules for tasks, workload, and resource.
• Accountable for the correct understanding of business requirements by development team and QA. Manage and participate in testing process and acceptance procedures.

Sofia, Sofia, BG

• Manage number of software development and integration projects. Own entire life cycle of the project: from finalizing contracts, planning and scheduling through requirements gathering, specification, implementation.
• Lead specification, design, and implementation of a content management system for one of the largest Bulgarian companies. Solution was build on top of world-class content management system and included specification of.
• Lead specification, design, and implementation of complex workflow systems for a financial institutions. Solutions are based on Microsoft technologies and have web-based user interface.
• Manage the full lifecycle and maintenance of numerous projects for the implementation of enterprise solutions: CRM, business portals, corporate websites and e-commerce solutions, based on PHP/HTML technology.
• Took part in number of projects implementing secure transactional messaging on top of major brand products, such as IBM WebSphere MQ and WebSphere Message Broker for large financial institutions. Lead implementations.

Managed the logistics of a large (USD 300 million) construction project. Worked in close cooperation with the General Project Manager to prepare the final offer to the project owner. Arranged competitive bids for subcontractors and vendors: prepared documentation, selected and invited candidates, received and processed offers, managed selection process..

Managed a sales team of four to develop the local market for mobile phones. Created marketing and sales strategies. Controlled individual performance. During the period sales figures increased by 280%.

Worked with doctors in South Africa and overseas, and patients to ensure that orders were processed in the most efficient way. The laboratory performed work for local and overseas (Germany and Switzerland) dental practices. This presented significant logistical challenges in an effort to keep workflow smooth and minimize shipping and other expenses while.