Industry Operations and Metering Team Lead with proven experience of providing solutions; overcoming any challenges, adapting skills to accommodate working practices, and new methodology to improve service. Experienced within the energy retail business with detailed knowledge of processes and procedures from both a SME and Domestic viewpoints. Supporting training sessions to ensure gaps in knowledge are bridged across the business and external partners. Implementing operational function and ensuring leakage is minimised. Organised and efficient and with meticulous attention to detail, combined with excellent planning and co-ordination skills to ensure projects are successfully delivered on time to meet KPIs.