Anna Marie Distefano, Cpp, Msls Email & Phone Number

United States

West Chester, PA

• Developed, implemented and documented protocols to comply with government-imposed mandates, including electronic filing initiatives utilizing SAFe Agile methodologies for an established national Human Capital.
• Introduced electronic new hire reporting and electronic payments for child support solutions to maximize efficiency.
• Implemented cost-saving measures including a Social Security Number Verification System (SSNVS) and “Preview” Forms W-2.
• Liaised with third-party insurance firm to institute a pay-as-you-go worker’s compensation insurance program.
• Collaborated with a third-party vendor to implement electronic pay stubs.
• Secured agency approval from government agencies for federal, state and local tax forms and electronic filing solutions.

Ft. Washington, PA

• Responsible for the direct supervision of 12 customer service and new accounts representatives and 4 production operations staff.
• Oversaw the accurate and timely payroll processing for 2,200 clients, averaging 19,000 paychecks per week.
• Directed migration of Safeguard Business Systems to Advantage Payroll for Ft. Washington (PA) customer base.
• Orchestrated the successful migration of 600 clients from three franchise offices resulting in a 92% client retention rate.
• Developed and conducted weekly staff training, resulting in a client satisfaction rating of 93%.
• Administered bi-weekly internal payroll for branch office staff.

Ft. Washington, PA

• Responsible for payroll processing and customer service management for 1,600 clients located in 18 states.
• Coordinated the daily transmission of payroll data to Ceridian Systems Tax Service (STS).
• Synchronized the reconciliation, processing and delivery of quarterly and annual returns.

Ft. Washington, PA

• Consistently ranked among the top 10 regions in client satisfaction.
• Awarded Associate of the Quarter (1990).
• Responsible for processing and support of PC-input clients, each with a minimum of 1,000 pays located throughout the U.S.
• Served as consultant for highly complex client base involving a diverse menu of payroll and human resource products including general ledger, 401k, and time and attendance applications.

Master Of Science (M.S.), Library Science, 3.833

Activities and Societies: Government Documents Round Table (GODORT)

Bachelor Of Arts (B.A.), Information Technology In Business, Magna Cum Laude

Activities and Societies: Alpha Sigma Lambda, Delta Epsilon Sigma, Kappa Gamma Pi

Music Education, Classical Guitar

Activities and Societies: Guitar Ensemble, College of Music Chorus, Philadelphia Classical Guitar SocietyStudies with Peter Segal, DMA