Anna Marie Murphy, Mba Email & Phone Number

Elkton, Md, Us

Elkton, Maryland, United States

Newark, De

New Castle, De

Firsd Tea is the U.S. subsidiary of parent company, Zhejiang Tea Group, Ltd. (ZJT), China’s largest tea exporter and the world leader in green tea exports. Firsd Tea brings Zhejiang Tea Group’s unparalleled tradition of quality and service to the U.S.  Managed and oversaw daily operations of the office including administrative and clerical duties.  Coordinated the schedule of high profile, company executive.  Processed existing and new US client orders; estimates/price quotes, packaging/compiling, and shipping orders; freight transport (single item case shipments and pallets; truck loads).  Responsible for all client interactions from marketing and branding, outreach and acquisition of new accounts, client development, nurturing, retainment and follow up. Manage client accounts to keep accurate record of order history, accounting, and billing.  Developed an efficiency-enhancing workflow process by creating inventory codes for products and tracking through the accounting system.  Established and implemented an inventory mapping process to optimize business operations and reduce inventory shrinkage. Strategically created and implemented Standard Operating Procedures (SOPs) to streamline and improve operating procedures including private label, wholesale, and sample order processes.  Responsible for being a liaison with US clients and China headquarters to ensure open lines of communication and accurate, timely information was communicated from China executives to US clients. Established brand & marketing communications strategy and execution: digital and social.  Collaborated with team members and devised sales & marketing materials for wholesale and private label tea. Provided multi-channel marketing support for entry into the US to increase touch points with B2B prospects.

New Castle, De

Responsible for reviewing consumer requests for credit and rendering a quality lending decision in compliance with company policies and procedures while adhering to government regulations. Followed company mandated procedures and utilized available resources to evaluate consumer credit applications and complete additional data entry tasks.

Newark, De

 Open/Close the store  Manage store/employees; train new employees, motivate employees, report disciplinary issues to upper management  Administer operational assignments/direction to colleagues and team members  Perform inventory counts, pricing/adjacency maintenance  Merchandising task; evaluating displays/complete sets/revision/resets Bookkeeping activities; cash report, cash counts, ledgers and bill payments; Cash management Order management; ordering (forecast), receiving vendor and warehouse shipments Manage/remedy customer complaints

Newark, De

 Perform cash register procedures to include credit card charges, refunds, and merchandise exchanges Interact with Customers Respond to phone calls Stock Shelves Address customer concerns  Key cash management  Reset revisions of Plano grams  Inventory Cross trained in pharmacy, photo, cosmeticso Pharmacy- enter/type/fill/scan prescriptions into system, perform customer transactionso Photo- process film and digital prints/passports/ assist customers with concerns/maintain machine maintenance

Wilmington, De

 Process new/renewal Overseas Corporate Memberships/ WTC Memberships Develop/streamline procedural guideline for processing membershipsAdministrative tasks- Compile printing letters, labels and envelopes, managing phones Established and Implemented internship postings at local universities Contacting Members for verifications/updates Website updates Constant Contact Batch Book Train new internsAid in managing seminars

Master Of Business Administration (Mba), Marketing Management

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services