Manager, Member Services And Sales
Current
Dec 2021 - Present
AeroLeads people directory · profile
Anna Markham Email & Phone Number
People Manager | Financial Services | Client Service & Sales | Leader in Business Enablement, Employee Engagement, Training, Change & Governance
at
Avant Mutual
1 work email found
@macquarie.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
People Manager | Financial Services | Client Service & Sales | Leader in Business Enablement, Employee Engagement, Training, Change & Governance
Location
Greater Sydney Area, Australia
Company size
Who is Anna Markham? Overview
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Quick answer
Anna Markham is listed as People Manager | Financial Services | Client Service & Sales | Leader in Business Enablement, Employee Engagement, Training, Change & Governance at Avant Mutual, a with 395 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at macquarie.com and a matched LinkedIn profile for Anna Markham.
Anna Markham previously worked as Manager, Member Services and Sales at Avant Mutual and Head of Client Service Governance | Change & Training | Employee Experience | Optimisation at Macquarie Group. Anna Markham holds Bachelor Of Economics, Political Economy And Human Resources from University Of Sydney.
Company email context
Email format at Avant Mutual
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{first}.{last}@macquarie.com
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Profile bio
About Anna Markham
I am a people manager with a strong background in financial services that builds and enables high performing teams through employee engagement, coaching, first-class learning experiences and change adoption. Building relationships and creatively solving problems in a blended working environment. ✅ Extensive experience and expertise in contact centre and customer service environments, bringing knowledge of service delivery, customer relationship, people & employee engagement and workflow management. ✅ Demonstrated capability to build successful teams and functions achieving desired business outcomes in a highly dynamic environment. ✅ Drives strategy and execution using data driven decisions and creativity - enabling large customer service team, onshore and offshore, with programs and initiatives related to first-class training and learning experiences, excellence in client experience, cultural connection and change-adoption relating to product, people, product, process and technology. ✅ Communicates purpose and drives excellence in teams by fostering trust, rapport and a dedication to best practice. ✅ A values-driven individual committed to making a difference to all stakeholders, exhibiting a positive presence in the workplace and a genuine commitment to professional growth and organisational success. Strengths: building high performing teams, engaging people, team culture, relationship management, process innovation, contact centre service delivery, client service, customer service, sales management
Listed skills include Financial Services, Leadership, Mortgage Lending, Sales Management, and 2 others.
Current workplace
Anna Markham's current company
Company context helps verify the profile and gives searchers a useful next step.
Avant Mutual
5 roles
Anna Markham work experience
A career timeline built from the work history available for this profile.
Head Of Client Service Governance | Change & Training | Employee Experience | Optimisation
◼️ Drive the strategic direction delivery and ongoing governance of embedding change related to product, process and technology, in the Client Experience Division. (Client Service Contact Centres)◼️ Identify, optimize and innovate ways of working in a client service environment to create consistent employee and client experiences within a strong risk management framework.◼️ Create and deliver exceptional blended training and learning experiences for client service and specialist phone based teams from induction & onboarding, change management and career development through continuous upskilling & learning programs. ◼️ Promote and embed the Digital Transformation including digital education client conversations ◼️ Own and lead the strategy to deliver exceptional & engaging employee experiences to drive a high performance culture in Client Experience (Client Service & Client Support) division.◼️ Vendor management - manage offshore stakeholder (external service provider) to drive consistent client experience, performance and optimization of processes in the call centre
Mar 2019 - Oct 2021
Client Service Manager | Associate Director | People Management | Contact Centre
◼️ Lead a large client and customer service phone based team (contact centre) for Personal and Business Banking teams ◼️ Overseeing all aspects of a successful team including client service delivery, quality, risk, compliance, development of staff, employee engagement and process improvement◼️ Resource and Workflow management
Mar 2015 - Mar 2019
Personal Banking Sales Manager & Direct Sales Manager
◼️ Operational and day-to-day management of sales staff to effectively meet client needs and convert leads to settlement and accounts ◼️ Manage service levels, quality, resource management collaborating with stakeholders including marketing, compliance and product◼️ Drive sales effectiveness through development of sales people, coaching, sales process, pipeline and people management◼️ Specialised in lending & mortgages, and all personal banking products.
Aug 2008 - Mar 2015
Direct And Staff Lending Sales
◼️ Drive the expansion of the business channel through a multi layered awareness and internal marketing campaign alongside product, sales, marketing and referral channels ◼️ Execute, and transitioned to lead the team, with effective sales management to fulfill customer lending needs leading to 150% growth in book in first 12 months
Jul 2005 - Aug 2008
Team & coworkers
Colleagues at Avant Mutual
Other employees you can reach at avant.org.au. View company contacts for 395 employees →
MW
Mark Whelan
Colleague at Avant MutualAustralia
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DH
Dylan Holloway
Colleague at Avant MutualSydney, New South Wales, Australia
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CL
Cheryl Lacy
Colleague at Avant MutualGreater Melbourne Area, Australia
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NV
Nancy Vu
Colleague at Avant MutualSydney, New South Wales, Australia
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AG
Ashan Goonetilleke
Colleague at Avant MutualThe Rocks, New South Wales, Australia
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AA
Alex Ashenden
Colleague at Avant MutualBaldivis, Western Australia, Australia
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TH
Tim Hall
Colleague at Avant MutualGreater Adelaide Area, Australia
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RL
Rashmi Laxmeshwarmath
Colleague at Avant MutualSydney, New South Wales, Australia
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MR
Monica Ramirez
Colleague at Avant MutualSydney, New South Wales, Australia
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AW
Angela Walsh
Colleague at Avant MutualGreater Sydney Area, Australia
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Mark Whelan
Colleague at Avant MutualAustralia
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DH
Dylan Holloway
Colleague at Avant MutualSydney, New South Wales, Australia
View →
CL
Cheryl Lacy
Colleague at Avant MutualGreater Melbourne Area, Australia
View →
NV
Nancy Vu
Colleague at Avant MutualSydney, New South Wales, Australia
View →
AG
Ashan Goonetilleke
Colleague at Avant MutualThe Rocks, New South Wales, Australia
View →
AA
Alex Ashenden
Colleague at Avant MutualBaldivis, Western Australia, Australia
View →
TH
Tim Hall
Colleague at Avant MutualGreater Adelaide Area, Australia
View →
RL
Rashmi Laxmeshwarmath
Colleague at Avant MutualSydney, New South Wales, Australia
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MR
Monica Ramirez
Colleague at Avant MutualSydney, New South Wales, Australia
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AW
Angela Walsh
Colleague at Avant MutualGreater Sydney Area, Australia
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1 education record
Anna Markham education
FAQ
Frequently asked questions about Anna Markham
Quick answers generated from the profile data available on this page.
What company does Anna Markham work for?
Anna Markham works for Avant Mutual.
What is Anna Markham's role at Avant Mutual?
Anna Markham is listed as People Manager | Financial Services | Client Service & Sales | Leader in Business Enablement, Employee Engagement, Training, Change & Governance at Avant Mutual.
What is Anna Markham's email address?
AeroLeads has found 1 work email signal at @macquarie.com for Anna Markham at Avant Mutual.
Where is Anna Markham based?
Anna Markham is based in Greater Sydney Area, Australia while working with Avant Mutual.
What companies has Anna Markham worked for?
Anna Markham has worked for Avant Mutual and Macquarie Group.
Who are Anna Markham's colleagues at Avant Mutual?
Anna Markham's colleagues at Avant Mutual include Mark Whelan, Dylan Holloway, Cheryl Lacy, Nancy Vu, and Ashan Goonetilleke.
How can I contact Anna Markham?
You can use AeroLeads to view verified contact signals for Anna Markham at Avant Mutual, including work email, phone, and LinkedIn data when available.
What schools did Anna Markham attend?
Anna Markham holds Bachelor Of Economics, Political Economy And Human Resources from University Of Sydney.
What skills is Anna Markham known for?
Anna Markham is listed with skills including Financial Services, Leadership, Mortgage Lending, Sales Management, People Management, and Customer Service.
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