Isentia is a global market leader in business intelligence and data technology, observing, reporting and providing insights on the media. As a Relationship Manager I took ownership of the National Portfolio, working with clients across our media intelligence and insights services. I prepared detailed client success strategy plans, developed and managed a client renewal pipeline and drove overall customer satisfaction to meet the objectives and NPS scores.I built and maintained strong relationships across multiple channels at the most senior level, delivering innovative solutions to retain and grow my dedicated portfolio of clients.While taking ownership of the portfolio, I started from the ground up, by leading and working with my team to analyse the portfolio and fully understand our clients. This allowed me to effectively build strategies and initiatives to achieve client success, satisfaction and retention. I built market position by identifying, developing, negotiating, and closing business opportunities with my clients. All the while providing leadership, coaching and support for my team members.Key Competencies:- B2B consultative selling across public and private sector- Consistently answering and responding to RFP’s - Client meetings and demonstrations to all levels of management- Negotiate contracts, sponsorships and SoW- Initiate a targeted nurture program for clients that was implemented with the help of the Marketing team- Experience in leading a successful team of Account Executives and Account Support with direct reports and biannual performance reviews.- Working with the BD team to qualify leads and provide support

HIT ALL ANNUAL KPI TARGETS (Trade Volume/Trade Fees Generated and Fees Collected)TRADED OVER $9 MILLION - Effectively balanced responsibilities of Account Manager and Responsibilities of Trade Consultant. - Responsible for driving and developing the business with strong focuses on consultative selling as well as growing the client and customer database- B2B Consultative Selling to Prospect and Current Clients.- Negotiated contracts- Presented and demonstrated to all levels of management- Effectively lead prospects to understand the value of Bartercard- Worked with and lead Appointment Makers to understand various target markets. Testimonial: "I wish to thank you for the good job you are doing. You have helped TMK see ways of spending bartercard dollars in a better perspective, you are very encouraging and your communication skills are brilliant.I was in the mind of dropping bartercard last year. Since you came on board, I can now see more business opportunities and the talk in my meetings have changed from drop it, to how!! Credit to you. My staff appreciates your prompt communications and help when necessary.From the team at TMK, I want to say thanks and I do hope your team appreciates you the way we do." - Stephen Okach, General Manager, TMK Packers Ltd, Auckland, NZ

- Responsible for building strong relationships and working with clients to integrate their products and services into the Bartercard network.- Effectively and confidentally communicated with all levels of management, focusing on C-Level- Pro-actively working with a diverse range of businesses across a wide variety of industries.- Provided marketing and business strategies and advice for clients. - Developed a customised marketing plan for each client to effectively position their product or service. - Work with various Marketing and Sales teams to lead and communicate clients marketing plan. - Head of Wellingtons Function Team - successfully organised and planned the following events: - Wellingtons first ever and second Trade Show with over 50 stalls increasing my 10% the following year. - Client Christmas and Mid Year Christmas Parties - Employee Christmas Parties

• Cold Calling Prospects to set appointments• Attending qualified appointments each week with prospective businesses and talk to key decision makers to determine their key challenges and see if we can provide a solution by signing them up to Bartercard. B2B Consultative Selling.

- Maintaining a strong positive client relationships across all levels of Management across Progressive Enterprises Ltd (Countdown) and Foodstuffs (New World). - Confidence in communicating value to Store Managers to provide increased product placement.- Responsible for promoting and marketing food products. - Using visual techniques to attract customers, and removing any expired or damaged products.- Worked in a fast paced enviroment, visting various stores daily.

INCREASED SITES BY 120% OVER A 18 MONTH PERIOD ACQUIRED NEW ZEALANDS LARGEST SITE - WELLINGTON INTERNATIONAL AIRPORT- Successfully balanced the Sales Representative Responsibilities with the additional responsibilities as the National Site Manager- Acquiring and maintaining clients with a focus on Auckland, Wellington and Hamilton.- Presented opprotunity to all levels of management.- Successfully navigated issues, problems and enquires of products from prospects and current clients.- Successfully negotiated contracts with each site.- Managed 3 staff members - Liaise and organise installation of dispensary machines with staff and Site in a timely, efficient matter. - Built and maintained strong relationships with Sites, including General Managers, Facility Managers and other various Managers.

- B2B cold calling, directly selling, presenting product to various Owners/General Managers and negotiating terms and conditions of lease.- Customer relationship management, responding to questions and complaints efficiently and effectively. Multi-tasking to gain a prompt positive client satisfaction level.

Responsible for representing the company in a positive light and expressing the message of the brands in a way through which consumers can gain a further understanding of the company. Including demonstrating, sampling and promoting.

Assisting in the planning, implementing and front line on a range of community events. This has included planning walking events, guiding, role playing, promotions, supervising activities and running games.Reference: “Anna’s work has been outstanding …Anna has excellent communication skills …in the hurly burly of large scale eventing Anna has always kept her head and used her initiative to notice and take up tasks that needed doing …Anna continually goes over and above her brief to ensure the highest quality outcome for participants …it has been a pleasure working with Anna …she has stamina, commitment, creativity and that special ‘x’ factor with people.”- Esther Bukholt, Senior Community Recreation Advisor, Wellington City Council, Wellington, NZ

Working independently at Trade Shows, Fairs, Pop Up Stores, and Kiosks. Direct Selling to Customers, demonstrating, promoting, and when applicable negotiating sales prices with customers.

- Managed and inputted inventory into our computer system- Listed actual stock on the shop shelves including stock takes and reporting any discrepancies to the manager.- Settled staff and customer disputes- Managed Banking- Scheduled staff- Effectively handled Refunds and customer complaints- Efficiently organised and trained staff in alternative manual credit card, while wireless machine functionality was down during Christmas Sales.

Operating the tills, including cashing up. Assisting customers in the selection and purchase of items, including returns, exchange and lay-bys. Ensuring that the shop counter is always manned.Processing cash and credit card transactions accurately & efficiently.Following policies & procedures relating to cash & stock handling.Inputting inventory into our computer system and listing actual stock on the shop shelves including stock takes and reporting any discrepancies to the manager.Keeping merchandise orderly and neat in appearance.Handling customers complaints.Keeping the shop floor clean and tidy at all times.Setting up promotional displays.Assisting with postal deliveries to customers and other stores.

Building relationship with potential sponsors. Presenting sponsorship packages to potential sponsors via individual presentation with Directors and Managers of these companies. Collecting sponsorship cheques and presenting sponsorship certificates. During the event, explaining what their donations have translated into.