Anna Marshall Email & Phone Number

Managing the sustainability programme across the House of Travel group and Orbit World Travel for New Zealand and Australia

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Helping New Zealand businesses to create and deliver on their sustainability goals - working towards a carbon zero New Zealand for 2050!

Auckland, New Zealand

• As a key member of the Senior Leadership Team I was responsible for heading the FCM’s corporate and government client (120 clients) retention strategy.• Oversight of 7 direct reports, Account Management Team and change management team, responsible for implementing short and long-term strategies for client retention and growth while ensuring the account management team delivered a cost-efficient and customer focussed service.• Coached and mentored the team through a period of significant change and increase in market competition, whilst continuing to support their ongoing professional development.• Measured, tracked and analysed key account metrics, and created reports for the Senior Leadership team.• Represented FCM Travel at corporate events that were attended by key suppliers, and played an active role in industry movements ensuring the business kept up to date with the latest and best practices. • Facilitated workshops for Account Managers within the business to increase the sales capabilities within the team, including sales training, negotiation skills, overcoming objections, and creating Portfolio, Value and Business plans.• Worked cross-departmentally with sales, advertising, and product development to ensure the client received an appropriate level of service while actively seeking opportunities to create new sales openings with existing clients.• Completed research and gathered data on consumers, the market and competitors in order to identify key improvement areas in account maintenance and management.

Auckland, New Zealand

Auckland, New Zealand

• Managed a portfolio of key clients including Tandem and Air New Zealand’s largest client with a total value of $25m.• Project management of the implementation of a new online booking system, managing the overall timeline, training, communications plan and overseeing system builds.• Maintenance of SLA requirements including analysis of trends and spends, presenting findings and making recommendations via regular business plans and reviews.• Designed and implemented an innovative and energised onboarding process for new clients.

Australia

• As a member of the South Australia & Victoria Leadership team, I was responsible for the management of a portfolio of key clients across 22 countries including Asia-Pacific, United Kingdom and the United States. • Assistant Team Leader to 10 Account Managers and one Sales Support, providing regular 1:1 reviews, performance feedback, and ongoing training and development.• Designed and facilitated ‘value based’ workshops internally and externally with key clients and key stakeholders and Senior Executives from within FCM.

South Australia

• Management of a portfolio of key clients for Adelaide with a total portfolio value of $35m.• Management of contractual agreements, negotiating terms and managing pricing at a local and national level.• Business development and customer relationship management; attracting and securing new business whilst retaining and protecting existing business.

Auckland And Wellington New Zealand

Starting out in customer service, I moved through the business into Project Management, Account Management, Key Account Management and then two years in Account Directing looking after the top five clients for one of the largest companies in New Zealand. Managing Virtual teams made up of 22 Business units, managing the overall Business Plan with clients to find solutions that fit clients across groups mail and distribution, marketing, digital marketing, courier solutions - total solutions.

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Diploma Direct Marketing, Marketing

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Currently studying

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