Anna Marti Email & Phone Number

Bremen, De

Lauterach, At

- Manage the performance of the Air & Ocean operation, coach and support the team members as necessary- Optimize and implement operational standards & guidelines and drive continuous improvement- Drive actions to maximize profit on file level- Monitor operational performance and initiate, implement and control corrective actions; escalate to Branch Manager when needed- Communicate with all related authorities, customers and suppliers, in all relevant territories and countries- Create relationships, negotiate agreements/spot rates and manage subcontractors on Branch level- Define market-conform spot rates and agreements for local business opportunities- Support Branch Sales with customer information and SOPs- Support Branch Sales by attending customer meetings

Lauterach, At

- Prepare/coordinate the necessary documentation for the efficient, cost-effective and lawful execution of Air & Ocean export activities- Reception/validation of customer orders- Arrangement for pick-up/transfer of cargo- Reservation of freight capacity and communication with Airlines/Ocean carriers- Communicate with all related authorities, customers and suppliers, in all relevant territories and countries- Calculation of spot quotations- Track shipments and update customers/agents of status- Customer invoicing and payable approval

- Prepare/coordinate the necessary documentation for the efficient, cost-effective and lawful execution of Air & Ocean export activities- Reception/validation of customer orders- Arrangement for pick-up/transfer of cargo- Reservation of freight capacity and communication with Airlines/Ocean carriers- Communicate with all related authorities, customers and suppliers, in all relevant territories and countries- Calculation of spot quotations- Track shipments and update customers/agents of status- Customer invoicing and payable approval

Hedehusene, Capital Region, Dk

- Managing, organizing and monitoring of the Customer Service Air Freight Import/Export/X-Trade department (9 employees)- Develop, drive and monitor corrective actions in case of deviations of actual Air Freight Product performance against plan- Communication with Customers/Panalpina Business Units/Agents and Subcontractors- Answering of all customer inquires/complaints in accordance with the Customer Service standards- Reception/validation of customer orders- Arrangement for pick-up/transfer of cargo- Reservation of freight capacity and communication with Airlines/Panalpina Gateways- Issuing of shipment handling instructions to Document Processing department- Calculation of spot quotations- Support of Sales Department with customer information, rates, SOP- Visit of customers to improve customer relationship- Assistance to department head in training and education of the department staff - Escalate quality / performance issues to department head when necessary

Hedehusene, Capital Region, Dk

- Managing, organizing and monitoring of the Customer Service Air Freight Export department (5 employees)- Develop, drive and monitor corrective actions in case of deviations of actual Air Freight Product performance against plan- Communication with Customers/Panalpina Business Units/Agents and Subcontractors- Answering of all customer inquires/complaints in accordance with the Customer Service standards- Reception/validation of customer orders- Arrangement for pick-up/transfer of cargo- Reservation of freight capacity and communication with Airlines/Panalpina Gateways- Issuing of shipment handling instructions to Document Processing department- Calculation of spot quotations- Support of Sales Department with customer information, rates, SOP- Visit of customers to improve customer relationship- Assistance to department head in training and education of the department staff - Escalate quality / performance issues to department head when necessary

Hedehusene, Capital Region, Dk

- Communication with Customers/Panalpina Business Units/Agents and Subcontractors- Answering of all customer inquires/complaints in accordance with the Customer Service standards- Reception/validation of customer orders- Arrangement for pick-up/transfer of cargo- Reservation of freight capacity and communication with Airlines/Panalpina Gateways- Issuing of shipment handling instructions to Document Processing department- Calculation of spot quotations

Hedehusene, Capital Region, Dk

- Communication with Panalpina Business Units/Agents and Subcontractors- Communication with Customer Service department- Preparation/handling of all air freight related documents according instructions of the Customer Service department- Export customs clearance - Invoicing according instructions of the Customer Service department- Update/monitoring of Track & Trace applications

Bern, Bern, Ch

- Accounts payable- Payment monitoring- Payment releases/approvals- Counter service

Speditionsfachfrau / Fiata Diploma, Internationale Speditionslogistik (International Freight Forwarding And Logistics)

Kauffrau, Kaufmännische Berufsbildung (Erweiterte Grundbildung), Allgemeine Branche