Anna Martin Email and Phone Number

I am responsible for quoting and processing all Product Sales and Product Sales Enquiries. I deal directly with Customers, and have built up a good working relationship with many of them, which has led to further sales, and good feedback following after sales service. I am also the first point of contact for any issues that may arise following a sale, and work with the Customer and Senior Management to rectify any issues that arise, in a timely and satisfactory manner. I am also responsible for Forecast calls relating to Manufacturing and Product Sales, and provide reports on Sales figures to Management on a weekly, and monthly basis.

Worked as a Childminder from home. This was an enjoyable role which offered many daily challenges. I managed my own accounts, and had to ensure that all paperwork, qualifications, and childrens records were kept upto date. I ensured all aspects of the EYFS were met and recorded the childs developments on a regular basis.I often had to think on my feet, and act as a mediator, listener, teacher, and someone who could offer solutions to problems there and then - skills which also carry accross to a workplace outside the home

My work at Cox and Allen predominantly involved answering customer queries, supporting the managers with paperwork, and assisting the Company Accountant with various tasks.

I started at Scottish Provident as a Sales Administrator - dealing with the customer queries that came in relating to their Life Assurance and Pensions. Is was imperative that these queries were dealt with as quickly and accuratley as possible.I then progresssed to Senior Administrator, which involved more direct customer contact - dealing with phone calls, and delegating the work load. I also checked the Administrators work prior to issuing, and corrected any calculation errors, or letters to customers.I moved to the Training Team, and became heavily involved in writing manuals, flow charts, and training courses. I also delivered induction courses, for new starters, and trained them on many of the processes we had. I delivered additional training to the existing staff, and ran some of the monthly update meetings.Following my return from Maternity leave, I worked in the Technical Services Team, and became involved with the more Technical side of Life Assurance. I investigated and corrected system faults, and recalculated any financial loss or gain to the customer.