Executed various administrative tasks, including but not limited to organising events, travel arrangements, calendar management, expense reports, and correspondences for external stakeholders, advisors, and clients. • Acquired numerous promotions from Office Services Assistant to Personal Assistant in 5 years. • Scheduled and organised team meetings developing action plans to ensure on-time completion. • Provided complete business travel support to client group, acted as Concur administrator and key contact for travel agency.• Processed all expenses for executive officers and produced accurate expenses reports. • Delivered administrative support to external stakeholders, advisors, clients and other shareholders. • Researched various possible business expansions and development. • Served as Knowledge Management Champion, worked proactively across departments to support the implementation of new IT tools and procedures.• Supported the adoptions and proper use of CRM tool, maintained the user list, provided user support and generated back up reports.

Performed various of administrative duties, including coordinating travel arrangements, maintaining files, sorting and distributing mail and expense reports. • Organised extensive calendar, international travel and tracking of expenses for multiple directors. • Provided continuing administrative support to senior directors and their respective teams. • Managed various SharePoint project sites, such as creating sites, managing permissions, and site content.• Collated and filed expenses on a monthly basis with the Accounts Team using Agresso.

Delivered consistent, friendly, welcoming front desk presence and service to co-workers, callers and diverse walk-in visitors and vendors. • Operated switchboard and managed booking meeting rooms, couriers, taxis, and refreshments.• Supported facilities manager with raising purchase order numbers, filing documents in the archiving system and ordering business cards. • Liaised with external contractors, engineers and maintenance workers in the facilities manager’s absence.• Arranged up permanent/temporary access on office security passes and office temperature control system.• Served as the first point of contact for external guests and tasked to communicate and coordinate with people outside the organisation. • Updated and organised significant documents to maintain the Internal Document Management System.

Managed general office duties to ensure company processes run smoothly.• Assisted Senior Receptionist with front desk duties.• Supervised restocking and cleaning of coffee machines and office kitchen necessities. • Prepared and served refreshments and ensured cleanliness of conference rooms.• Managed ordering stationery supplies.

Performed translation of various texts of numerous topics with high-quality accuracy and specificity. • Translated a wide variety of texts covering mainly the areas of family law and housing law. • Researched new projects and negotiated rates with direct clients and different translation agencies.• Ensured an efficient Invoicing System was in place.• Maintained the highest standards of customer care at all times.

Provided assistance to end users of The Library (the company’s intranet and document management system) and ensured it was kept up to date. • Supervised the process of rebuilding the intranet and document management system on Microsoft SharePoint technology • Worked closely with Senior Management Team (minute taking, travel and diary management, external events, annual leave requests, generating various reports, presentations, documents, supervised on budget project delivery).• Liaised with external suppliers, developers and trainers. • Trained new starters.

Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.• Answered telephone calls and took messages, ensuring they were relayed accurately and promptly. • Received, processed and shared documentation and correspondence to appropriate teams.• Arranged various meetings and events including caterings services and transportation. • Organised travel arrangements, including booking tickets and hotels.• General photocopying, faxing and typing when required.• Ensured that all hardcopy documents no longer needed were shredded or put in confidential waste bin.• Ensured having adequate supplies of stationery.

Acted as the first point of contact for clients and visitors and delivered high levels of hospitality and customer service.• Managed front desk of a very busy solicitors' office.• Operated the switchboard, answered all incoming calls, transferred them to correct department and took messages when needed.• Managed incoming and outgoing post. • Maintained reception diary and booked meeting rooms when requested.• Booked interpreters but also translated and interpreted (English–Polish) when required.• Arranged couriers, special deliveries and taxis for staff members.• Trained new starters on the telephone system.