The Identity Access Management (IAM) Programme This work has involved key finance systems and Business Units across Close Brothers. My work has been involved with two Projects, initially the User Access Management Project and since May a project to implement the identity governance solution SailPoint IdentityNow.

Key Programme: GDPR implementation - Information SystemsNature: Prepared organisation for GDPR compliance through analysis of current business processes to ascertain actions for change and supported with implementation of policy, procedural and operational changes.

I successfully worked across all areas of the organisation, particularly within the Finance and IT and Operations Department. Part of my responsibilities were to Project Manage Strategic Change for the whole organisation. I analysed recent and historical financial data, as well as looked at comparative performance data, improved the organisation’s forecasting. Gathering information from both business activity and employees formed the focus for implementing change. Key Project: Risk and… Show more I successfully worked across all areas of the organisation, particularly within the Finance and IT and Operations Department. Part of my responsibilities were to Project Manage Strategic Change for the whole organisation. I analysed recent and historical financial data, as well as looked at comparative performance data, improved the organisation’s forecasting. Gathering information from both business activity and employees formed the focus for implementing change. Key Project: Risk and Regulatory ChangeNature: Supported Head of Stewardship and Compliance in preparing the Organisation for the GDPR.Key Project: Strategy ChangeNature: Project managed organisational streamlining through various strategic changes. Show less

Key Project: Project Management – Process Streamlining and ChangeNature: Project managed organisation’s response to budget reduction and national changes. Assessed current state in order to create and implement streamline processes.15-month project which resulted in increased efficiency. Achieved a saving of 135 hours worth (£ XXK). Adapted content which resulted in the successful creation of new resources. Monitored change to ensure deliverables met changes regarding government… Show more Key Project: Project Management – Process Streamlining and ChangeNature: Project managed organisation’s response to budget reduction and national changes. Assessed current state in order to create and implement streamline processes.15-month project which resulted in increased efficiency. Achieved a saving of 135 hours worth (£ XXK). Adapted content which resulted in the successful creation of new resources. Monitored change to ensure deliverables met changes regarding government expectations. Managed budget and ensured that the department was appropriately prepared and resourced to deal with the changes. Standardised and moderated data to ensure completeness and reliability. Key Project: Business Reporting Template ChangeNature: Acting as a lead Business Analyst worked on a 10-month project to develop a new reporting template to capture performance data. Project involves upgrade from the current reporting arrangements. Explored reporting requirements with multiple stakeholders via organisation of training and workshops. Requirements captured were channelled into a business requirement document (BRD). Upon sign off of BRD, oversaw development of the new template by working closely with IT developers. Upon completion, new template went through rigorous user acceptance testing (UAT) before ‘go-live’. Key achievement involves compliance with national requirements and achieved half a day of man hours (0.5 days). Show less

Programme: Multi-Academy Organisational Change ProgrammeNature: Part of national programme to raise performance outcomesKey Project: Business Process Mapping, Architecture, Transformation and StreamliningNature: Developed a standardised data capture system. Streamlined processes and organisational hierarchy. Achieved efficiency by reducing turnaround time by 2 working days. 18 Month project to ensure all organisations were recording and reporting their data in the same way… Show more Programme: Multi-Academy Organisational Change ProgrammeNature: Part of national programme to raise performance outcomesKey Project: Business Process Mapping, Architecture, Transformation and StreamliningNature: Developed a standardised data capture system. Streamlined processes and organisational hierarchy. Achieved efficiency by reducing turnaround time by 2 working days. 18 Month project to ensure all organisations were recording and reporting their data in the same way using bespoke system via Web based system. Managed the process change through use of excellent verbal and written communication skills. Educated users as well as providing different levels of support during and after the transformation. Strong coordination and mobilisation skills to manage different roles at the same time and to bring various teams together to deliver objectives. Problem solving throughout to ensure project was completed: in time, in scope and in budget. • Tools: Visio, Power Point• Standards: BPMN 2.0 and internal standards• Level of details: Functions (Level 1), Processes (Level 2) and Sub Processes (Level 3)• Concepts applied: Developed “As is” and “To Be”. Current State vs Target State. Target Operating Model. Gap analysis.• Considerations: People, processes, technology, system, data, handover, pain points, risks, costs, variation, control point.• Business architecture: Developed end-to-end Target Operating Model (TOM) using business process re engineering and streamlining techniques.• Workshops/Training: Organised workshops to understand requirements for TOM and obtain feedback/comments. Developed training sessions for post TOM implementation. Show less

Project: Data Analysis of Market Trends• Business development - Developed businesses through sales pitch and presentation.• Maximised opportunities with existing client base through effective client relationship management, in parallel to developing relationships with new clients to the company.• Market Trend – Researched on local market trends via data collection and data analysis activities. Through data manipulation techniques, identified market pattern which helped to… Show more Project: Data Analysis of Market Trends• Business development - Developed businesses through sales pitch and presentation.• Maximised opportunities with existing client base through effective client relationship management, in parallel to developing relationships with new clients to the company.• Market Trend – Researched on local market trends via data collection and data analysis activities. Through data manipulation techniques, identified market pattern which helped to develop new business/sales strategies.• Ambitious and can do attitude.• Clearly articulated concepts and issues – To ensure milestones, outcomes and problems are fully understood.• Proactively collating and documenting information Show less

Programme: New Business Development Programme Nature: Marketing, and expansion programme across West London • Business development – Led various business development programme which includes marketing and strategic expansion programmes across West London. Use of own initiative. • Business plan – Developed business plans and project plans. Proactively balanced scope, schedule, budget, risks, outcomes and benefits for various projects.• Market research - Led real estate… Show more Programme: New Business Development Programme Nature: Marketing, and expansion programme across West London • Business development – Led various business development programme which includes marketing and strategic expansion programmes across West London. Use of own initiative. • Business plan – Developed business plans and project plans. Proactively balanced scope, schedule, budget, risks, outcomes and benefits for various projects.• Market research - Led real estate research activities to understand market trends and portfolio valuation analysis.• Team management – Led and managed a team of 40 people. Provided coaching, mentoring and strategic direction.• Communication skills – Strong communication and persuasive skills which were important in business development and transformation.• Solution focussed – Proactive in managing and resolving issues putting customer’s interest at the forefront.• Excellent negotiation skills – To increase business revenue and company exposure in the market• Managing risks and issues – Ensuring project time frames were maintained and budgets adhered to. • Results focused – determinedly working towards clear goals. Show less