Senior Consultant specializing in Customer Success, Account Management, Sales Coaching, and overall company growth strategies. Examples of her work include:- Building and presenting a strategic Customer Success process improvement proposal to the CEO of a large Enterprise SAAS company- Leading a Customer Success team to an overall 25% increased retention rate and a 20% decrease in time to sign by improving forecasting and implementing tools that streamline processes, all within one year- Researching, assessing, and project managing the transition to countless new vendors, including going from in-house to external vendors- Workshop facilitations across a variety of specialties

Develop and manage a cohesive customer strategy across Customer Success, Customer Support and Professional Services, to help facilitate a world-class experience for our wonderful clients!

As a Customer Success Manager it's my pleasure to make sure that our sales assisted SurveyMonkey clients are making the most of our Enterprise product. As a product expert and generally #curious person, I'm here to bridge the gap between them and their people powered data. That means I'm proactively helping license administrators and end users to problem solve, find interesting questions to ask and ultimately discover answers they may not have known they needed.

- Provide out of the box solutions for the company's Premium level customer base.- Work with organizations across the company to develop new internal procedures for handling support cases.- Create and deploy comprehensive phone support training to B2C and B2B support staff.- Serve as a resource and mentor for new Customer Engagement Reps.

- Collaborate with customers by phone and email to make the SurveyMonkey product work for them. Accomplish this by troubleshooting complex issues, and recommending or explaining product and service features that are best suited to the customer's needs.- Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.- Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.- Developed B2C phone training to arm reps with the tools to create great customer results over the phone.- Use project time to create Portland offie-wide events, including happy hours, Summer BBQ, and our Holiday Party.

Primary Responsibilities: - Manage and operate events that showcase the best of the beautiful Hawaiian Islands - Build and foster strong relationships with clients and suppliers alike - Research cutting edge local tours, activities, and event ideas - Collaborate with the AlliedPRA Hawaii team to create a product that is consistently high-touch and innovative

Primary Responsibilities: - Working with interviewers, candidates, administrative assistants, and recruiters to coordinate interview logistics for Google's Global Business Organization - Facilitating domestic and international travel arrangements with candidates and our travel agency - Working with recruiters to continually improve the interview process in a rapidly changing environment in order to create a world class candidate experience at GoogleAdditional Responsibilities: - SST+ Committee Member *Coordinate and spearhead events that foster community within Google's Staffing Services Team. - Mentor new hires

• Coordinated logistics for the ALS Dinner and Auction Gala for 700 people, a fundraiser that raised over $300,000, by procuring of over 300 auction packages, developing a menu with the caterer, and scheduling over 60 volunteers• Coordinated the Ski to Defeat ALS fundraiser, which raised $170,000, for 400 guests with a volunteer staff of 30, by developing the event menu with the caterer, contracting entertainment, and working with Mt. Hood Meadows ski resort to manage logistics and track constituents’ individual and team vertical feet• Coordinated the Ride to Defeat ALS, a cycling event in Mt. Angel, OR for 300 guests with a volunteer staff of 60, by working with the caterer to develop the menu, assisting our partner Good Sport Promotion with route logistics, creating a Family Fun Ride from the ground up, managing start and finish line celebration, and contracting entertainment• Coordinated all community events, including weeklong expos for thousands of people, volunteer fairs at companies like Wells Fargo, and community booths at individual fundraisers • Worked with sponsors to procure in-kind donations or negotiate non-profit pricing for all events• Managed a Convio Luminate database of over 500 volunteers; schedule, update to maintain affinity

• Research and create programs and cultural activities for groups of 30+ elite international visitors • Use national database to calculate program statistics as part of the grant application process • Work with local businesses, restaurants, and organizations to organize a well-rounded and educational compilation of events that are representative of the Portland community and lifestyle• Assist staff of 10 in their administrative needs

Organize annual Salmon Bake for 1000+ people including outside contract with traditional salmon fishermen, alcohol licensing and cateringExecute Portland Food Carts lunch; bringing local food carts to campus for local event,work with vendors regarding pricing and setupBook and contract talent for Reunion Party; finalize contracts, direct DJ in song selection, work to accommodate all technical needs,schedule 10+ groups over four days

Used Raiser's Edge to manage alumni profiles and register constituents for various eventsAssisted in the coordination of numerous events including Reunion Weekend, Homecoming Weekend, Senior Experience Activities, Affinity Reunions Supported all five staff members by managing general administrative responsibilities

Researched and created week-long performance schedule with high schools and churchesOrganized homestays for choir of 50+ studentsNetworked with various College departments to gain involvement and financial support

Managed general administrative responsibilities including filing and data organizationCoordinated travel logistics for employees and visitorsInventoried scanners and other small medical parts

Assisted in organizing the annual Pacific Northwest Association conference by transcribing past meetings, coordinating with local consulates, helping with transportation needsParticipated on the search committee for potential job candidatesPerformed general administrative responsibilities including filing, supporting professors, and assisting them in their research