Virtual Assistant
Current Cold Calling/Appointment Setter Admin works Social Media Management
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Anna Matabang is listed as Virtual Assistant at VirtuallyPH, based in Philippines. AeroLeads shows a matched LinkedIn profile for Anna Matabang.
Anna Matabang previously worked as Customer Service Representative at Teleperformance and Home-based CSR at Sales Overdrive. Anna Matabang holds Associate Of Arts - Aa, Hotel/Motel Administration/Management from University Of Baguio.
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I worked as a Customer Service Representative for more than 3 years with Sitel, Convergys and Teleperformance. I’ve also worked as a home-based CSR with Sales Overdrive and also worked as a home-based Online English Teacher with 51Talk and Acadsoc. As Customer Service Representative, I have developed effective communication skills and providing wants, interests and needs of a customer. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells.
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Cold Calling/Appointment Setter Admin works Social Media Management
Baguio, Cordillera Administrative Region, Philippines
• Contacted customers and made arrangements for suitable payments or programs to keep their accounts current.• Contacted customers who are delinquent in paying their account and made arrangements with them to correct the issue.
Philippines
• Daily answered inbound calls and efficiently directed caller to correct individual or department.• Documenting left message on their account to have their case manager call them back.
• Handling daily website inquiries • Collected customer information, assessed issues and determined possible solutions on their online account.
Philippines
• Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues.• Handling website inquiries and assisting customers on how to list items on the website• Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
Philippines
• Responsible for keeping accurate accounting of all deposits, withdrawals, and credit card transactions in order to avoid financial discrepancies.
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Anna Matabang works for VirtuallyPH.
Anna Matabang is listed as Virtual Assistant at VirtuallyPH.
Anna Matabang is based in Philippines while working with VirtuallyPH.
Anna Matabang has worked for Virtuallyph, Teleperformance, Sales Overdrive, Teleperformance Philippines, and Convergys.
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Anna Matabang holds Associate Of Arts - Aa, Hotel/Motel Administration/Management from University Of Baguio.
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