I worked as a Customer Service Representative for more than 3 years with Sitel, Convergys and Teleperformance. I’ve also worked as a home-based CSR with Sales Overdrive and also worked as a home-based Online English Teacher with 51Talk and Acadsoc. As Customer Service Representative, I have developed effective communication skills and providing wants, interests and needs of a customer. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells.
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Virtual AssistantVirtuallyph Mar 2021 - Present Cold Calling/Appointment Setter Admin works Social Media Management -
Customer Service RepresentativeTeleperformance Sep 2018 - Aug 2020Baguio, Cordillera Administrative Region, Philippines• Contacted customers and made arrangements for suitable payments or programs to keep their accounts current.• Contacted customers who are delinquent in paying their account and made arrangements with them to correct the issue. -
Home-Based CsrSales Overdrive Mar 2018 - Jul 2018Philippines• Daily answered inbound calls and efficiently directed caller to correct individual or department.• Documenting left message on their account to have their case manager call them back. -
CsrTeleperformance Philippines Oct 2017 - Dec 2017• Handling daily website inquiries • Collected customer information, assessed issues and determined possible solutions on their online account.
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CsrConvergys Mar 2015 - Oct 2016Philippines• Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues.• Handling website inquiries and assisting customers on how to list items on the website• Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
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CsrSitel Apr 2014 - Sep 2014Philippines• Responsible for keeping accurate accounting of all deposits, withdrawals, and credit card transactions in order to avoid financial discrepancies.
Anna Matabang Education Details
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Hotel/Motel Administration/Management -
Saint Louis University (Ph)Hotel, Motel, And Restaurant Management
Frequently Asked Questions about Anna Matabang
What company does Anna Matabang work for?
Anna Matabang works for Virtuallyph
What is Anna Matabang's role at the current company?
Anna Matabang's current role is Virtual Assistant.
What schools did Anna Matabang attend?
Anna Matabang attended University Of Baguio, Saint Louis University (Ph).
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