Anna Matsygorova Email & Phone Number

Москва, Москва, Россия

- adaptation of global service policy for exclusive service centers- cooperation with existing and new service partners- participating in testing of service IT tools- ensuring adequate coverage of services in accordance with business volumes- maintaining KPI execution- construction of new exclusive service centers- development and monitoring of staff standards for the centers’ work- development of internal brand image policy- ensuring achievement of the target level of satisfaction with services- compliance with the policy- reporting preparation

Moscow, Moscow City, Russia

- Manage assigned project(s) to completion.- Define and ensure resources are assigned to meet project goals.- Define project budget and monitors and adjust plan.- Communicate and document project quality and progress metrics.- Manage project risks, including the development of contingency plans- Apply change control- Engage and delegate to appropriate subject matter experts to deliver, contribute and overcome obstaclesto meet or exceed project timelines and budget- Routine monitoring of the feedback report.- Manage the daily operations of the customer service team- Research new platforms to expand on current experiences or services while thinking about the growth of the business

Москва, Москва, Россия

- Business support of the head of the company- Negotiations with partners - Receiving telephone calls - Organization of meetings - Electronic document management

Moscow, Moscow City, Russia

- Keeping a personal calendar- Meeting partners- Arranging retreats- Processing and distribution of documents

Москва, Москва, Россия

- Maintaining order and life of the office- Handling correspondence and paperwork- Informing employees about events and orders- Organizing office work- Work with office equipment (printing and copying documents and materials)

Hong Kong Sar

- Managed team of 4 content producers and ghost writers- Proposed cost-effective, novel marketing & engagement strategies, increasing the user base by ~ 16 %weekly- Produced thousands of social media activities, interactions and messages on a social media aggregator- Communicated with thousands of users weekly in English, Russian & Mandarin, converting trial users into long-term members

Moscow, Moscow City, Russia

- Customer support- Foreign language consulting- Pre-sale preparation of goods for display- Keeping order in the shop- Informing clients about new products and promotions

Seoul, South Korea

- Organization of meetings with subscribers- Maintaining business correspondence with organizers- Processing and distribution of documentation- Keeping a personal blogger calendar- Fulfillment of personal requests

Moscow, Moscow City, Russia

- Maintenance of groups in social networks- Interaction with copywriters (TOR)- Preparing content posting- Organization of advertising campaigns- AD Targeting

Master Of Business Administration - Mba, Development Management & English

Bachelor'S Degree, International Relations And Affairs, 4.5/5.0

Activities and Societies: Dance, Student council

Korean Language And Literature, 4.0/5.0

Activities and Societies: Literature, Theatre, Dancing, International club

Chinese Language And Literature, 4.5/5.0

Activities and Societies: Tennis, Dancing, Books