Anna Mattsson

Anna Mattsson Email and Phone Number

Global TA Excellence Lead @ Mondelēz International
Nuneaton, GB
Anna Mattsson's Location
Nuneaton, England, United Kingdom, United Kingdom
About Anna Mattsson

I have previously worked in customer service for about 5 years but has since September of 2022 been with Mondelez and stepped into the world of Recruitment. I have gained a lot of expertise in not just recruitment but in Document managment, immigration, legal compliances for 5 countries (UK, Sweden, Norway, Denmark & Finland) and had a big door open up to HR in general. I speak 2 languages fluently, Swedish & English. I understand written and spoken Danish & Norwegian but can't speak it myself. German I studied in school and still able to understand written and spoken but not the greatest at speaking it. I have previously been rewarded for best customer service agent when I worked at ASOS.com due to outstanding feedback from Customers and collegues.

Anna Mattsson's Current Company Details
Mondelēz International

Mondelēz International

View
Global TA Excellence Lead
Nuneaton, GB
Employees:
45909
Anna Mattsson Work Experience Details
  • Mondelēz International
    Global Ta Excellence Lead
    Mondelēz International
    Nuneaton, Gb
  • Mondelēz International
    Talent Acquisition Coordinator Specialist
    Mondelēz International Oct 2023 - Present
    Birmingham, England, United Kingdom
    - Assisting with PY01 and monthly audits to ensure processes are followed. - Workday Key user- Employee center/Service now Key user- Workday Super user- Assisting with project work - Assisting with CI processes - BAU work as TA coordinator within Northern Europe team.
  • Mondelēz International
    Talent Acquisition Coordinator Northern Europe
    Mondelēz International Sep 2022 - Oct 2023
    Birmingham, England, United Kingdom
    -External & internal recruitment case management for UK, Sweden,Denmark, Norway & Finland. -Preparing compensation proposals using internal pay calculators taking into consideration of peer comparisons ensuring this gender balance and equality.-Requesting, reviewing and carrying out right to work checks for all new starters within UK and for all 4 Nordic countries to ensure legal compliance. - Raising First advantage reports, BUPA questionnaires and company car scheme forms when… Show more -External & internal recruitment case management for UK, Sweden,Denmark, Norway & Finland. -Preparing compensation proposals using internal pay calculators taking into consideration of peer comparisons ensuring this gender balance and equality.-Requesting, reviewing and carrying out right to work checks for all new starters within UK and for all 4 Nordic countries to ensure legal compliance. - Raising First advantage reports, BUPA questionnaires and company car scheme forms when required.-Workday TA Super User; Able to support team members across MEU with correction and rescind of certain areas within Workday. - Responsible Coordinator for Northern Europe to ensure all Early careers hires are hired correctly. - Onboarding new candidates and ensuring that they feel prepared and welcomed for their first day. Show less
  • Sykes
    Swedish Communicator
    Sykes May 2022 - Sep 2022
    United Kingdom
    Working for the Ascencia account. Answering inbound calls from diabetic patients and also healthcare professionals about Ascensicas BGM meters. Troubleshooting, placing orders but also giving help/tips for both patients and healthcare professionals on how to utilizie our products better.
  • Asos.Com
    Swedish Subject Matter Expert
    Asos.Com Nov 2019 - May 2021
    Watford, England, United Kingdom
    Working on many different platforms, from email and telephone to social media. On – hand to offer care to all ASOS customers from around the globe. Strong understanding of various internal systems, available resources including calling the customer or a courier if beneficial. Awareness of brand experience. Understanding and utilizing CSAT. Translating documents for other departments and also dealing with escalations for the Swedish market.
  • Asos.Com
    Language Customer Care Advisor
    Asos.Com Apr 2019 - Nov 2019
    Watford, United Kingdom
    Working on the email channel due to the small market of Sweden. On-hand to offer care to Swedish ASOS customers. Strong understanding of various internal systems, available resources including calling the customer if needed. Awareness of brand experience. Understanding and utilizing CSAT
  • Medtronic Uk & Ireland
    Swedish Product Support Specialist
    Medtronic Uk & Ireland Oct 2018 - Feb 2019
    Watford, United Kingdom
    Answering inbound calls from diabetic patients that use Medtronic's equipment for diabetes type 1.Troubleshooting together with the patient over the phone and give them support but also supporting them in how they can better utilize their devices.
  • Svenska Bio
    Head Engineer
    Svenska Bio Sep 2015 - Sep 2018
    Norrtälje,Sweden
    Head engineer of an cinema where i was in charge of making sure we got the movies on time, training new employees, handling orders and making sure we had items in stock.Handling employee schedules and managing the team for the last 2 years.

Anna Mattsson Skills

Service Delivery Management Customer Experience Social Media Social Studies Rosetta Bridge Microsoft Powerpoint Customer Satisfaction English Store Management Strategic Planning Sales Management Microsoft Office Swedish Microsoft Word Microsoft Excel Microsoft Outlook Employee Training Customer Service Storage Social Services Teamwork Management Coaching And Mentoring Pc Games Sap Crm

Anna Mattsson Education Details

  • Rådmansö Skola
    Rådmansö Skola
    Basic Education

Frequently Asked Questions about Anna Mattsson

What company does Anna Mattsson work for?

Anna Mattsson works for Mondelēz International

What is Anna Mattsson's role at the current company?

Anna Mattsson's current role is Global TA Excellence Lead.

What schools did Anna Mattsson attend?

Anna Mattsson attended Rådmansö Skola.

What skills is Anna Mattsson known for?

Anna Mattsson has skills like Service Delivery Management, Customer Experience, Social Media, Social Studies, Rosetta Bridge, Microsoft Powerpoint, Customer Satisfaction, English, Store Management, Strategic Planning, Sales Management, Microsoft Office.

Who are Anna Mattsson's colleagues?

Anna Mattsson's colleagues are Edgar Flores, Gilson Manoel Pereira, Ngoc Kim, Jose Perez, Wellington Santos ., Ranjit Das, Matthew Jordan.

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