Anna Maureen Pointer Email & Phone Number

Chicago, Il

• Acted as an liaison between Lurie Children’s Patient Financial Services, Lurie Children’s Hospital departments, outsourced billing department, insurance companies, Children’s Surgical Foundation, when responding to customer service inquiries by performing billing, charge revision (debits or credits), charge corrections, adjustments, transfers to Lurie Children’s, resolved coding & billing questions, updated & verified patient insurance information within multiple billing software… Show more • Acted as an liaison between Lurie Children’s Patient Financial Services, Lurie Children’s Hospital departments, outsourced billing department, insurance companies, Children’s Surgical Foundation, when responding to customer service inquiries by performing billing, charge revision (debits or credits), charge corrections, adjustments, transfers to Lurie Children’s, resolved coding & billing questions, updated & verified patient insurance information within multiple billing software applications, applied payment arrangements, applied discounts (employee & approved financial assistance), and settlements - ensuring a customer satisfactory interaction.• Processed (sorted, reviewed) daily incoming physicians and interoffice mail. • Worked with Health Information Management to request medical records for insurance appeals.• Processed internal payment, charge transfers between physician billing and hospital billing. • Utilized Epic’s report work bench to identify denial trends and worked with management to analyze and identify reimbursement trends.• Proficient in working with Windows Excel spreadsheet management, patient account reconciliation, and creating/maintaining Epic reports.• Outreach access coordinator: Worked directly with onsite IT support to obtain access to each additional hospital billing software where Lurie Children’s physicians practiced off the main campus. Developed training tutorials for department billing and coding staff to access patient records for each software application.• Processed weekly refund checks: by printing refund letters, matched to refund checks, and mailed.• Received daily attorney itemized bill requests from fax and health information management dept. to be reviewed and faxed directly to the assigned contact provided by the attorney’s office. Show less

Chicago,Il

• Responsible for a wide variety of duties related to the revenue cycle process including: researching remittance, check recovery, recoupment, clear/correct all credits, insurance verification, individual insurance payments utilizing multiple payer websites. Provided administrative support to management team.• Posted insurance payments per remittance received and analyzed/identified trends with overpayments, missing payments, and posting errors. • Worked on a department task force to… Show more • Responsible for a wide variety of duties related to the revenue cycle process including: researching remittance, check recovery, recoupment, clear/correct all credits, insurance verification, individual insurance payments utilizing multiple payer websites. Provided administrative support to management team.• Posted insurance payments per remittance received and analyzed/identified trends with overpayments, missing payments, and posting errors. • Worked on a department task force to create and maintain a Payment Reconciliation log ( every check , electronic remittance, self- payment received cataloged by date received in lockbox, insurance payor, department batch name , billing software payments to be posted to) during the transition period from IDX to Epic also transitioned all physicians billing accounts from both Athena/ Tiger Mckesson to Epic• Researched and resolved issues connected to any outstanding balance on patient accounts by utilizing payment posting online access tools : remittance lockbox electronic payment search engines – JP Morgan Chase, Medistreams, Northern Trust Bank, Optum Healthcare, Availity (Anthem/BCBS), including department Reconciliation log • Proficient in working with Windows Excel spreadsheet management, patient account reconciliation, and creating/maintaining payment catalogs.• Developed training tutorials for each billing software application to train and support new employees Show less

Chicago, Il

Responsible for several aspects of the collections process,including:collections,appeals,cash posting,patient account maintenance,missing payments,insurance research,and provider relations.• Researched and provided solutions for complex questions related to CPT, ICD-­‐9,and HCPCS. In addition,resolved issues related to fee schedules, PPO applications,and technical/software questions.• Served as the website administrator for all commercial insurance plans for 35 clients.•… Show more Responsible for several aspects of the collections process,including:collections,appeals,cash posting,patient account maintenance,missing payments,insurance research,and provider relations.• Researched and provided solutions for complex questions related to CPT, ICD-­‐9,and HCPCS. In addition,resolved issues related to fee schedules, PPO applications,and technical/software questions.• Served as the website administrator for all commercial insurance plans for 35 clients.• Trained employees on various software applications, including:Advantx, Kareo,Mednet, and Lytec Show less

Chicago, Il

Corrected and re-­‐billed all rejected claims using each individual billing system in a high volume environment.• Engaged in correspondence between multiple stakeholders in the billing process,including:onsite clients,billing department,payment posting team, and research recovery team.• Informed management of billing system claim errors,software updates,and served as administratorfor all insurance websites.• Provided general administrative support to the leadership team and… Show more Corrected and re-­‐billed all rejected claims using each individual billing system in a high volume environment.• Engaged in correspondence between multiple stakeholders in the billing process,including:onsite clients,billing department,payment posting team, and research recovery team.• Informed management of billing system claim errors,software updates,and served as administratorfor all insurance websites.• Provided general administrative support to the leadership team and developed training manuals for each software system used in the organization.• Assisted human resources with new hire interviews,orientation,security clearance,and access to software systems. Show less