Anna Mayo Email & Phone Number

Provided exceptional customer service to clients via phone, email, and chat, resolving complex benefit and enrollment issues in a timely and efficient manner.Consistently exceeded customer satisfaction goals and earned high marks for professionalism, empathy, and problem-solving skills.Collaborated with internal teams, including account managers and enrollment specialists, to ensure seamless service delivery and timely resolution of customer issues.Maintained accurate and up-to-date customer records using CRM software, ensuring all interactions were properly documented and tracked.Participated in ongoing training and development programs to enhance knowledge of benefit plans, enrollment processes, and customer service best practices."

United States

Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Used medical terminology knowledge to explain procedures, policies and services to patients.

High School Diploma

High School Diploma