Responsible for the day to day operation of the Student Visa, Student Insurance and US Financial Aid Services for international students at the University of Otago.

Processing visa applications through the effective administration of immigration policy, procedures and law; producing quality decisions that manage immigration risk and contribute to immigration outcomes. Assessing complex temporary entry class visa applications Processing of family residence applications Conducting site visits to determine entitlement Weighing and balancing risk against benefits  Completing reports on potential fraudulent cases and referring to the compliance unit Delivering seminars to customers and other key external groups Completing end-of-day financial reconciliation Official Information and Privacy Act requests Facilitating quality circles to discuss and learn from unconventional cases Technical advice and assistance provided to other immigration officers Assessing requests from unlawful migrants to legalise their immigration status Quality assurance of work undertaken by other immigration officers Completing performance reports  Staff training and development  Verifying document authenticity Leading branch in absence of Manager