Coordinated digital marketing, while assisting with projects to improve and expand the company’s e-commerce online store. Applied analytical, conceptual and problem solving skills. Supported new business on business structure, drafting privacy policies, term and conditions, refund policy and weekly blogs. Developed multi-site search engine optimisation; liaised with SEO vendor for website rankings.

Managed, supported and maintained the national suite of applications/systems and information systems, while supporting the business requirements for the national parcels and letters network. Managed business applications and systems, ensuring optimisation and alignment of business processes, meeting strategic operational objectives for national logistics network. Managed service desk team for 2nd level support and reporting developers, the National statistical data, management and operational reporting. Managed state application controllers on site responsible for communication to users of up 1000 per application.

Managed, supported and maintained the national suite of applications/systems and information systems, while supporting the business requirements for the national parcels and letters network. Managed business applications and systems, ensuring optimisation and alignment of business processes, meeting strategic operational objectives for national logistics network. Managed service desk team for 2nd level support and reporting developers, the National statistical data, management and operational reporting.

Supported, maintained and enhanced Postal Services applications, systems and associate processes. Aligned operations with Postal Service strategy, focusing on reducing costs and sustaining service performance, contributed to enhancing network support services for growth opportunities, strengthened capability to sustain business. Managed change management process as part of the business system support team, ensuring the standards and procedures are used for efficient and prompt handing of all support service incidents. Met agreed SLA’s and managed the RFC lifecycle to minimise the impact for the business. Business lead for numerous national projects, ensuring a smooth transition from project to production.

Managed the development of vendor contractor management unit. Establishment of streamlined processes and ongoing management of contract resources and vendors. Relocated to this area for six months to establish new processes, procedures and alignment of system. Introduced a robust process once completed, remove the risk and reduced the expenditure. This process was integrated into the Organisational Program management Office.

Business national change request manager, within the postal division portfolio consisting of 450 business and IT supported applications. Monitoring applications service incidents and reoccurring problems. Conducted root cause analysis on repetitive issues, monitored applications for performance and proactive business change requirements. Applied ITIL service management framework focus on service operations to all areas of incident, problem management and IT change Management.

Provided Information Technology second level support for issues and problems of server, database and users at a national level. Using Windows, VMS & UNIX platforms Orcale and MS server, and active directory.Diagnosed issues and problems, applied solutions, recommendations or escalate to relevant areas.Maintained server, database security permissions, created and applied group permissions.Administration of Microsoft Exchange; managed user accounts, create, modify, deleted and apply IT security principles nationally.Maintain security principals across national network, escalated security issues to management. Capacity management monitored escalate identified potential risks