● Maintain positive relationships with key accounts through customer support, product recommendations and strategic pricing● Help clients expand their business by assisting them with designing promotional material to meet their marketing targets● Responsible for all RFQ’s, order processing and resolving customer complaints ● Oversee time-sensitive orders by communicating with multiple departments to meet deadlines● Work as part of a sales team to drive… Show more ● Maintain positive relationships with key accounts through customer support, product recommendations and strategic pricing● Help clients expand their business by assisting them with designing promotional material to meet their marketing targets● Responsible for all RFQ’s, order processing and resolving customer complaints ● Oversee time-sensitive orders by communicating with multiple departments to meet deadlines● Work as part of a sales team to drive revenue using monthly promotions and social media advertising ● Analyze customer feedback by phone and surveys while implementing new continuous improvement methods to enhance customer experience ● Represent the company at various exhibitor shows to advertise products/services and network with potential clients● Maintain CRM database Show less

● Successfully reduced aged receivables over 90 days by 80 % within the first year● Monitored key accounts to ensure receivables did not exceed 60 days● Reviewed and analyzed clients’ payment histories and adjusted billing terms if necessary● Compiled monthly sales reports to evaluate gross profit by product category● Maintained a filing system for all sales transactions● Assisted administrator with updating company database, client scheduling, and managing incomingcalls