Anna Meeks Email & Phone Number

Mentor, OH, US

Painesville, Ohio, United States

Mentor, OH

Mentor, OH

• Customer Care Specialist
• Assist with identifying correct part numbers needed to fix unit.
• Troubleshoot issues with unit in order to repair equipment
• Identify chronic machine issues – work with a team to identify potential equipment failures and help to develop corrective action.
• Maintain Warranty Database and all reporting of current issues.
• Serve on a team to remodel existing products

Highland Hts. OH 44143

• Coordinated all aspects of getting Hydraulic Power Unit (HPU) delivered and billed. From order entry, to shipping, to accounting, to service manuals.
• Responsible for accepting customer purchase orders and obtaining all paper work necessary from sales force to enter order for hydraulic power unit using a Trulinx system.
• Co-ordinates and expedites delivery of all material components making up HPU.
• Researched all data to put together manuals presented to the customer containing every part that went in to making the HPU. Took over this responsibility when it was more than 18 months in arrears. Caught everything up.
• Streamlined research protocol to expedite production of service manuals.
• Wrote procedure on service manual production to be included in ISO instructions.

• Coordinated all aspects of getting Hydraulic Power Unit (HPU) delivered and billed. From order entry, to shipping, to accounting, to service manuals.
• Responsible for accepting customer purchase orders and obtaining all paper work necessary from sales force to enter order for hydraulic power unit using a Trulinx system.
• Co-ordinates and expedites delivery of all material components making up HPU.
• Researched all data to put together manuals presented to the customer containing every part that went in to making the HPU. Took over this responsibility when it was more than 18 months in arrears. Caught everything up.
• Streamlined research protocol to expedite production of service manuals.
• Wrote procedure on service manual production to be included in ISO instructions.

Highland Hts., OH

• Managed sales call center which resulted in record sales and rental volumes. Effectively aligned product offerings with accessed customer needs. Developed and managed customer relationships.
• Provide customer service, clarify leases, billings and collections.
• Responsible for managing employee payroll and benefits, and in-house consultant for computer system issues.
• Developed sales tracking statistics. Calculated state use and sales tax and filed on timely basis.
• Backup role to Site Manager includes payment processing, administration of delinquent accounts, and coordination of individual customer requests.

Wickliffe, OH

• Managed daily activities of office departments: sales, marketing and targeted distribution of promotional materials.
• Collaborated with President to develop and implement company objectives: timely escrow closings, property management, and client training.
• Interviewed, hired, and trained new associates for personnel positions.
• Prioritized office projects and supervised staff.
• Created documents, procedures, and systems in order to improve efficiency of operations.
• Maintained company accounts with reconciliations to bank accounts.

Wickliffe, OH

• Consulted with President in developing methods of increasing company revenue and systems. Increased client’s business income (over $90,000 to date) by organizing and implementing follow up trademarked and licensed real.
• Funneled most profitable prospects from segmented lists in order to create new business list.
• Developed and managed new client relationships.
• Organized/managed customer database and managed distribution of promotional materials.
• Created/submitted progress reports summarizing weekly activities, to apprise the President of potential business.

• Analyzed accuracy of purchase contract details for final real estate closing documents
• Verified Settlement Statements and all closing documents for title work
• Presented/filed final documents to buyer and seller clients for home sale closings
• Educated overseas and local staff with company policies and procedures
• Implemented department’s yearly statistics on work productivity and accuracy

Willoughby, OH 44094

Willoughby* Increased office business by over 20% by designing and maintaining a company file tracking database system* Created/generated correspondence for legal actions, collections, and court hearing for clients and customers* Coordinated correspondence scheduling among clients, customers, and office personnel

Associates Of Arts, Business

Education record

* Computer Science - Completed two years of four year program

Certificate In Human Resource Management, Human Resources Management And Services, A