Provide support to the Ukrainian community in the USA, UK, and Canada by working as an over-the-phone interpreter (Healthcare, Insurance, Social Services, Financial, and other settings).

• Delivered various localization projects on time, within budget and with high quality to clients resulting in high levels of clients’ satisfaction and achieved KPI targets• Effectively coordinated project resources to make day to day production activities seamless• Monitored projects and coordinated with stakeholders on their inquiries• Identified process improvement opportunities and escalated to managers• Boosted team’s KPIs during the first year of work due to impeccable quality delivered which resulted in 40% growth within major accounts

• Provided translation services—including editing, proofreading, linguistic review, subtitling, localization, transcription, transcreation, DTP, linguistic QA—to 30+ clients all over the world• Built long-lasting relationships with clients by providing excellent customer service

• Provided administrative support to 10+ co-workers and coordinated their activities with our head office and clients to ensure efficient office operations• Coordinated ABB Training Center