Hanna Melnykova Email & Phone Number

Provide support to the Ukrainian community in the USA, UK, and Canada by working as an over-the-phone interpreter (Healthcare, Insurance, Social Services, Financial, and other settings).

Remote

• Delivered various localization projects on time, within budget and with high quality to clients resulting in high levels of clients’ satisfaction and achieved KPI targets
• Effectively coordinated project resources to make day to day production activities seamless
• Monitored projects and coordinated with stakeholders on their inquiries
• Identified process improvement opportunities and escalated to managers
• Boosted team’s KPIs during the first year of work due to impeccable quality delivered which resulted in 40% growth within major accounts

Remote

• Provided translation services—including editing, proofreading, linguistic review, subtitling, localization, transcription, transcreation, DTP, linguistic QA—to 30+ clients all over the world
• Built long-lasting relationships with clients by providing excellent customer service

Kharkiv, Ukraine

• Provided administrative support to 10+ co-workers and coordinated their activities with our head office and clients to ensure efficient office operations
• Coordinated ABB Training Center