Account Coordinator
Current- Working closely with Coca-Cola’s national service teams to provide first-level support forFoodservice customers for planned equipment service needs, miscellaneous sales, andoperations activities
- Schedule installations, exchanges, parts buy-backs or removals of equipment or other assetsusing Coca-Cola information systems, supplier networks and agent contacts to meetcustomer expectations.
- Research and resolve issues for customers, business partners and Company associates toexpedite service, installations or orders using information systems.
- Contact customers to confirm service or orders, such as service follow up, equipment serviceconfirmation, parts delivery confirmation, service scheduling.
- Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of salematerial, return of assets) for customers to complete projects or installations using Coca-Colainformation systems and supplier.
- Receive, record, and respond to customer or consumer inquiries/feedback using databasetools and documented best practices in order to provide improved service performanceand/or to capture and report data to.