Anna Michelle Diaz Email & Phone Number

San Francisco, California, United States

Support performance improvement activities, and regulatory and quality reportingacross Zuckerberg San Francisco General Hospital and Trauma Center. The PerformanceImprovement Department educates and empowers ZSFG to meet True North goals through data andanalytical support, teaching performance improvement methodologies, and coaching. The Departmentensures ZSFG is compliant with all performance improvement regulations, reporting requirements,and pay for performance programs.

San Francisco, California, United States

Provided data summaries, extracted and analyzed information to inform decisions for the COVID Information Warmline.Assessed and retrieved 15 daily metrics and maintained a report for the COVID-19 taskforce leadership. Facilitated weekly meetings with various departments in efforts to address disparities in the community, and propose quality improvement. Managed data quality and governance. Used innovative data to identify and address health disparities. Retrieved data from various databases and tabulated into a shared repository.● Problem solved by exploring areas of improvement and initiating change that enhanced the integrity of work.● Built reports by applying critical thinking and innovation that are proven advantages in determining staff capacity andhighlighting performance.● On boarded and trained team and nursing students to new or improved workflows and data processes.● Cleaned and structured quantitative and qualitative data in EPIC that helped define forecasts and benchmarks.

San Francisco, California, United States

Interpreted and recorded description and timeline of onset of symptoms into Salesforce: CalCONNECT, a cloud-based customer relationship management platform. Communicated with 100+ residents within the county to ensure that appropriate isolation and quarantine guidelines as well as proper cleaning protocols were being followed. Triaged ahigh-volume of requests from schools in San Francisco County. Obtained demographic, laboratory, clinical and risk information to determine investigation priorities through a racial equity lens.● Applied time management skills to provide a high volume of patients with isolation and quarantine guidelines thathelped mitigate the spread of COVID-19.● Practiced active listening and customer service skills to determine the needs of the community members bysubmitting resource referrals.● Adapted to changes in protocol, guidance, and workflow to ensure patients received the most recent health ordersand directives.

San Francisco Bay Area

Executed Spanish Interpretation for teachers, parents, speech therapist and psychologist during meetings regarding Individualized Education Plans. Translated school announcements. Engaged with parents during important school functions. Active member of the fundraising committee.● Applied bilingual and interpersonal skills that cultivated equity and culture to bridge the gap between families and school administration.● Problem solved technology needs with Spanish-speaking families during distance learning, which resulted in higher participation of early elementary student’s.

San Francisco

● Analyzed performing styles and invested accordingly, resulting in 30% increase in net profits. Developed an outsourcingstrategy to maximize profit margins.

Hollywood

Communicated with manufacturers, sales team, vendors and warehouse personnel to expedite product orders, distribution and problem resolutions. Collaborated in conceptualizing and evaluating new merchandising concepts. Integrated new merchandising concepts. Purchased a high-end designer collection with a $100,000 monthly volume. Presented and analyzed profitable designs to the executives and merchandising department. Initiated a strategy for testing styles, which generated an additional $100,000 a month in revenue.● Analyzed performing styles to determine which items to promote on various platforms, which resulted in higher sales. .● Pitched a trend that resulted in 35% sales increase from previous year.

Data Analytics

International Business Certificate, International Business

Attaining a higher education one class at a time.

Associate Of Science (A.S.), Advanced Fashion Design