Anna Miro Email & Phone Number

White Plains, New York

• Access Engineer that manages high capacity (DS1 through OCX) facilities nationally for all ILECs and CLECs through the use of economic analysis with emphasis on unit cost. Manage access facilities across the Northeast.
• Perform financial analysis of various connectivity options to determine the cost impact to access expense and capital spending improving visibility and costs transparency.
• Develop strategic plans with internal and external organizations to assess the most efficient implementation plan.
• Analyze and implement network solutions and prepare detailed plans including project letters with access suppliers, network engineering and operations, on site work force, process teams, product managers and private.
• Interface with supplier vendor management, ILEC/CLEC, case teams, account teams to assist with network design and provisioning issues.
• Collaborate with ILECs to review new service offerings and determine the impact to access reduction.

White Plains, New York

• Managed 15 local Service Associates and performed statistical sampling of associates to assure compliance with standard method and procedures. Responded to customer trouble escalations and provided solutions to resolve.
• Observed employees to ensure professional and efficient customer service agreements were met. Conducted meetings to discuss method and procedural changes.
• Performed annual appraisals for all associates resulting in improved performance metrics.
• Delegated work assignments and maintained 95% on time response to customers within 20 second requirement of the Public Utilities Commission.

White Plains, New York

• Interfaced with Sales and Network Order Administrators to locate and interpret method and procedures. Supported users of ON/EON, WATSOP/SOTS, NSS, POCITS, and SMS 800.
• Performed root cause analysis to quickly identify and isolate provisioning flow problems.
• Coordinated interim guidance to process users, sales and work centers.
• Assigned and Managed Virtual Response Unit IDs.

White Plains, New York

• Tracked, coordinated and completed Switched 800/888 service orders. Accepted and implemented sales call-in orders for customers of 800/888 services.
• Interacted daily with internal and external customers, local exchange carrier personnel, billing
• groups and repair groups. Participated actively on committees that resolved center issues.
• Investigated and resolved unmeasured usage of customers 800/888 service, billing discrepancies and completion rejects. Insured timely and accurate customer billing records.
• Assumed supervisory tasks during absences and provided regular training to new associates

White Plains, New York 10601

• Provided timely updates to profiles utilizing on-line screens and maintained report recipients and a reference file of Profiles.
• Interfaced with users on a daily basis to update STS Tables and handle report requests both scheduledand AD HOC's.
• Validated monthly jobs to insure accuracy of customer’s data.

White Plains, New York

Maintained system integrity and initiated error recovery procedures for four operating machines and checked daily reports, ran batch jobs, assisted users, prepared documentation and updated schedules.