Anna Misiewicz Email & Phone Number

Wrocław, Dolnośląskie, Poland

Project Manager with Cloud Migration to Microsoft Azure experience. The goal of the project was to run smooth transition of our Customer from IBMCloud to MsAzure Cloud.I was responsible for the milestones to be completed on time and run successful delivery of the programed objectives. With the proven infrastructure transition and change delivery experience I was able to run the project engaging multiple third parties as well as internal support teams.I was documenting and managing… Show more Project Manager with Cloud Migration to Microsoft Azure experience. The goal of the project was to run smooth transition of our Customer from IBMCloud to MsAzure Cloud.I was responsible for the milestones to be completed on time and run successful delivery of the programed objectives. With the proven infrastructure transition and change delivery experience I was able to run the project engaging multiple third parties as well as internal support teams.I was documenting and managing scope requirements, project plans, resources and schedules throughout the full transformation life cycle.My scope was the management of issues, risks, dependencies and project variation requests to ensure successful and on-time project delivery. I have verified that the project produces the required deliverables of quality, within the specified time frame and cost and to achieve the benefits aligned to the overall business case. With previous experience I managed to enable teams with specialist knowledge, processes for adoption of cloud and expert understanding of Cloud software delivery ways of working. Show less

Wroclaw, Lower Silesian District, Poland

January 2019 – June 2021IBM CIC Wrocław, Muchoborska 8, PolandProject Manager Nordics (Finnair Airlines)- Working for Finnair Account, Nordics - IT Infrastructure Services- Project planning, prioritizing Requests for Services- Setting up communication with customer, technicians and other PMs- Allocating tasks and setting milestones for server build, IT infrastructure projects- Coordination and completion of projects on time within the budget and according to the IBM-… Show more January 2019 – June 2021IBM CIC Wrocław, Muchoborska 8, PolandProject Manager Nordics (Finnair Airlines)- Working for Finnair Account, Nordics - IT Infrastructure Services- Project planning, prioritizing Requests for Services- Setting up communication with customer, technicians and other PMs- Allocating tasks and setting milestones for server build, IT infrastructure projects- Coordination and completion of projects on time within the budget and according to the IBM- Finnair Contract- Assisting in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility for the requested services Show less

Wroclaw, Lower Silesian District, Poland

As the E2E Probe Support Team Lead I am responsible for providing Top quality Supportto IBM internal customers in the field of probing solution (robotic scripts) - I am responsible for a smooth Transition of the new applications to our Service- I serve as First Point of Contact for the Customers who look for the best probing solution that would fulfill the needs of their Business- I became a Focal Point for GDBM Team during the calls with the CIO Office, providing the customers… Show more As the E2E Probe Support Team Lead I am responsible for providing Top quality Supportto IBM internal customers in the field of probing solution (robotic scripts) - I am responsible for a smooth Transition of the new applications to our Service- I serve as First Point of Contact for the Customers who look for the best probing solution that would fulfill the needs of their Business- I became a Focal Point for GDBM Team during the calls with the CIO Office, providing the customers with an overall status of the probes/ robotic scripts and updates on an ongoing outage, suggesting improvements for IBM tools before they go commercial- I am a GDBM Focal Point for Contract Management, being responsible for setting up the process of Billing for the IBM tool, dealing with Procurement and Finance regarding Billing, providing payment schedules and taking active part in negotiations with vendors and Product Owners in relation to the Terms&Conditions and Document of Understandings- I perform daily checks to ensure that my Team is following work instructions and I try to identify opportunities for additional training and development- I collaborate with CIO Office Management regarding the latest market requirements and demands- I set up processes and update internal procedures for my Team- I interact with Business Service Portfolio Managers and devOps team on a daily basis- I am responsible for quoting, negotiations, contract renewals, preparing Documents ofUnderstanding- I create and manage our Contracts working closely with our Financial Division to receive all necessary approvals and make sure we are compliant with IBM standards- I am being involved during an investigation regarding the pitfalls and failures of the Service- I am working closely with the Product Owners of various probing solutions and theOperational Managers to define the needs for both new and existing Customers Show less

Ibm Wroclaw, Poland

I am responsible for the delivery of GDBM services on the assigned accounts. My role is to make sure that client is satisfied with our services, this means working to establish interlocks/budgets/DOUs and SLAs and report monthly status to these targets. I am working with the DPE to understand issues and requirements and respond to requests for new services to help grow the business. I am responsible for providing business direction to the Operational personnel supporting the account. My role… Show more I am responsible for the delivery of GDBM services on the assigned accounts. My role is to make sure that client is satisfied with our services, this means working to establish interlocks/budgets/DOUs and SLAs and report monthly status to these targets. I am working with the DPE to understand issues and requirements and respond to requests for new services to help grow the business. I am responsible for providing business direction to the Operational personnel supporting the account. My role is to monitor and manage Service Level performance and reports attainment and potential exposures in a timely manner. I also act as the escalation point for client and DPE for service related issues. Show less

Wroclaw, Lower Silesian District, Poland

Monitoring and Incident Management/ support engagement / business impact analysis / status communications for all mission critical applications and associated business processes as defined by the CIO in the support of IBM’s Global Business. One of the key activities required with this role is the ability to communicate effectively to a wide spectrum of global customers from Executives to service users. Management of the IBM Global Executive Alert Notification (GEAN) process is also a core… Show more Monitoring and Incident Management/ support engagement / business impact analysis / status communications for all mission critical applications and associated business processes as defined by the CIO in the support of IBM’s Global Business. One of the key activities required with this role is the ability to communicate effectively to a wide spectrum of global customers from Executives to service users. Management of the IBM Global Executive Alert Notification (GEAN) process is also a core function fulfilled by the Global Business Situation Manager position.Primary responsibilities & skills:• Knowledge of IT hosting environments• IT Service Management (mainly Incident/Problem/Change Management)• Alert Monitoring • Knowledge of how the following IT components interconnect to facilitate an end to end transaction flow: Networks (LAN & WAN), Hardware, Operating Systems, Middleware, Software Show less

Dublin

Accurately and efficiently managing international suppliers and customers accountsPlanning, organizing shipments from and to Ireland to the main markets as Russia, Africa, Brazil and Middle EastDeveloping and maintaining an extensive customer service, sustaining our high level of internal and external customer satisfactionHelp developing relationships with key customers into lasting business partnershipsEnsuring products and documents would apply with country’s regulation and… Show more Accurately and efficiently managing international suppliers and customers accountsPlanning, organizing shipments from and to Ireland to the main markets as Russia, Africa, Brazil and Middle EastDeveloping and maintaining an extensive customer service, sustaining our high level of internal and external customer satisfactionHelp developing relationships with key customers into lasting business partnershipsEnsuring products and documents would apply with country’s regulation and legislationMaintaining accurate database of documents, customers and suppliersFull knowledge in customs clearance and export technical proceduresNegotiating freight rates, liaising with shipping lines and managing demurrage reportsExpert in documentation reviews, specially letter of credits Show less

Dublin, Ireland

10% savings on the transport rate through local negotiations with carriers Demurrage kept to minimum VAT Clearances done on time with no major issuesFull visibility of all import and export cost in an Excel spread sheetDuties and Responsibilities:Management of all incoming Containers (bookings, inbound supplies)Preparation of IVO1 invoices for Goods Receipt (paperwork for the warehouse)Management of all Company Exports / Imports (local carriers organized)Liaison… Show more 10% savings on the transport rate through local negotiations with carriers Demurrage kept to minimum VAT Clearances done on time with no major issuesFull visibility of all import and export cost in an Excel spread sheetDuties and Responsibilities:Management of all incoming Containers (bookings, inbound supplies)Preparation of IVO1 invoices for Goods Receipt (paperwork for the warehouse)Management of all Company Exports / Imports (local carriers organized)Liaison with Distribution Centres on all Transport related issues (drivers acc)Customs Clearances using the S.E.A processed Knowledge of JDE / AS400 IBM computer systems Local Communication with Irish Customs / Vat reports (New PARN)Participation in contract negotiation process with carriersPoint of contact for carriers Show less

Dublin, Ireland

All claims (shortages and extras) resolved and closed 100% accuracy in the POD AnalysisReducing backlog of orders which were not collected on timeIdentified savings on transport cost on existing routesBecoming a representative of a warehouse staff to HR departmentDuties and responsibilities:Reporting of monthly pallet utilisationEnsuring that all discrepancies on PODs are brought to the attention of Credit Control and Operations ManagerReviewing carrier… Show more All claims (shortages and extras) resolved and closed 100% accuracy in the POD AnalysisReducing backlog of orders which were not collected on timeIdentified savings on transport cost on existing routesBecoming a representative of a warehouse staff to HR departmentDuties and responsibilities:Reporting of monthly pallet utilisationEnsuring that all discrepancies on PODs are brought to the attention of Credit Control and Operations ManagerReviewing carrier documentation each dayInitiating a procedure in relation to shortages and discrepancies on deliveriesOrdering couriers, managing sample deliveriesProcessing Direct deliveries of Philips goodsChecking stores dockets to help avoiding warehouse related errors Show less

Dublin, Ireland

Working for online shopping centre (www.buy4now.ie) with over 20 of Ireland's best-known retailersLogging calls, providing full audit trail of what calls were received and the actions taken to resolve the queryDealing with customer queries regarding deliveries on lineTaking orders over the phone / preparing invoicesWorking closely with drivers and Transport Manager in relation to on-line deliveries – Buy4 Now LogisticManaging customers orders placed on-line – adding changes… Show more Working for online shopping centre (www.buy4now.ie) with over 20 of Ireland's best-known retailersLogging calls, providing full audit trail of what calls were received and the actions taken to resolve the queryDealing with customer queries regarding deliveries on lineTaking orders over the phone / preparing invoicesWorking closely with drivers and Transport Manager in relation to on-line deliveries – Buy4 Now LogisticManaging customers orders placed on-line – adding changes / cancellingTracking orders shipped on-lineDealing with stores regarding credits / re-delivery / returns on behalf of the customers Show less

Dublin, Ireland

Liaising with clients regarding job specs and requirementsCollecting and verifying CV’s Screening candidates, conduct reference checksPlanning and administer interviewsOrganizing Plant Machine CoursesWriting Company lettersKnowledge of Airthon Management Software

Postgraduate Studies In Warsaw, English Legal And Sworn Translation

Legal and Sworn Translation: Polish into English and English into Polish. Postgraduate studies completed.

Master'S Degree, Politics, International Realtions, Economy

High School Diploma Matura Exam Certificate

Education record

Education record

Master, International Relations