Anna Mitchell Email & Phone Number

County Cork, Ireland

County Cork, Ireland

Ireland/Remote

Over the past 3 years, I have been working with the Discovery Partnership to provide coaching, mentoring, training and consulting to over 70 Irish SMEs through the Mentorswork program. During this time, tailored support has been developed to tackle the unique challenges and opportunities within each company focused on improving business processes and building effective teams. Delivered a series of coaching and training programs working with business owners, CEOs and leaders to enhance their businesses’ performance. Guided businesses to implement improved business processes to drive productivity, enhance employee skill sets and improve overall collaboration, retention and employee satisfaction.Created and implemented a new training stream for the MentorsWork program. Led bespoke training pilots with several companies across Ireland in 2023. Due to the success of the pilots, Mentorswork Team Training program has been created and funding resources have been awarded to continue offering Irish SMEs access to tailored training for their teams. Supported leadership development through coaching plans, competency assessment and personal effectiveness training. Created and delivered a Management Academy to enhance leadership skills within Irish SMEs.Led and implemented 100s of business improvement plans in areas such as efficiency, productivity, customer service, employee satisfaction and development in a multinational organisation.Implemented 100s of training and development programs at Apple, spanning multiple countries & regions, resulting in 1000s of employees being up-skilled in critical areas to bring required performance improvements to business areas of focus.

Ireland/ Remote

Involved in research projects to understand the skills and competencies required for Digital Hub Managers across the National Hub Network. Conducted interviews and surveys with stakeholders including Hub Managers, Skillnet Representatives, Enterprise Ireland leaders, and County Council personnel. Created and presented an outcome report on overall findings highlighting areas of strength and opportunities to enhance the impact of the Hubs. Provided recommendations on organisational structures and leadership qualities required.Led customer journey improvement initiatives within Apple to improve employee performance, and enhance the customer experience while reducing the business cost associated with customer support. As project lead, I was required to create reporting and employee profiling to identify areas of opportunity. Collaborated with the broader management team across Europe to develop best practices and delegate tasks to successfully implement coaching strategies across all internal European Sites (~2000 employees). Supported initiatives within Apple in increasing procedural adoption, specifically Compliance for GDPR legislation. Led initiatives to support and encourage employee Career Development across the AppleCare department. Created and delivered a suite of career development presentations for all EMEA employees including remote workforce, Cork Office and remote employees in Turkey. Created a roadmap for development and progression within the department to enhance overall competencies and performance of staff while also improving employee retention and satisfaction.

Offering guidance, coaching and training to businesses adapting to remote working environments. Providing leadership and employee training to enhance employee retention, reduce business costs and help leadership teams build engaged and productive remote workforces.

County Cork, Ireland

Responsible for providing daily supervision for a team of 20 direct reports.Maintain and improve individual performance levels of team to ensure targets are met.Work with other Team Managers to ensure efficient and effective coverage of rostered hours and skills.Review and recommend changes to prepared rosters and holiday allocations by consulting other Team Managers and liaise with Scheduling department.Prioritisation of activities within the team.Maintain good performance on attendance, timekeeping and performance of the team.Plan and co-ordinate training and development within the team.Ensure HR policies are adhered to and implement disciplinary action as required. Develop talent within the Team and Organisation.

County Cork, Ireland

Responsible for leading teams of six Team Managers and have direct accountability and ownership for the team’s results. Be accountable for service quality, staffing productivity, efficiency and ensuring consistent world-class customer satisfaction. Required to achieve a high standard of excellence by demonstrating deep understanding in functional areas, anticipating broader business needs and translating strategic goals into tactical plans.- Support and establish relationships with cross-functional partners.- Plan ahead in order to support future organisational goals and initiatives.- Collaborate across the business to drive financial and operational improvements.- Demonstrate empowerment as a leader to drive the team’s performance and be accountable to business priorities.- Evaluate and coach to the overall success of your organisation.- Provide a level of support, guidance, and accountability to Team Manager decisions.- Analyse business to identify trends and decide critical focus areas; formulate a strategy that effectively drives performance improvement and employee engagement.- Regularly evaluate the performance of your team which culminates to a quality annual performance review.- Regularly assess the quality of Team Manager activities through the use of various tools ensuring necessary conversations are being held and performance is being managed.- Continually seek and implement opportunities for cost reduction by monitoring productivity and efficiencies.

Prince2 Practitioner Cerfication, Project Management

Prince2 Foundation Certificate, Prince

Fetac Level 6, Train The Trainer, Distinction

Energy

Leading Remote Teams

This course is designed to teach leaders the fundamental skills needed to lead distributed teams, which include: Introduction to Remote.

Leading Remote Teams

This course is designed to teach leaders the fundamental skills needed to lead distributed teams, which include: Introduction to Remote.