-Manage customer and client communications and relations-Open customer accounts and maintain customer records -Maintain financial accounts by processing customer adjustments-Prepare product and service reports by collecting and analyzing customer information.-Track customer shipment information and answer questions or concerns regarding shipping details-Train and evaluate other employees in the Customer Service and E-Commerce Support Department-Set-up processes and procedures with EATC leadership for the Customer Service and E-Commerce Department-Answer phones in a professional manner and direct calls to appropriate persons or take detailed messagesCommunicate with clients via phone calls, and emailsOversight and distribute daily information on Amazon, sales, inventory and shipping data to various levels at EATC

-Managing over 15 employees in 3 locations throughout Southern California-Created a new relationship with over 20 vendors to sell products on Amazon-Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules-Increased employee productivity by approximately 25% by implementing a shipping system that would allow more orders to be shipped per day-In charge of all day to day operations, Amazon marketplace questions, customer complaints, inventory control, and any brick and mortar issues or concerns-2 years’ experience in QuickBooks and processing payroll bi-weekly using ADP software -Managed vendor relationships to support supply chain and maintain product quality-Inspected all equipment, recommending repairs or replacements as needed-Managed day-to-day shipping and receiving, typically overseeing more than 500 packages in a 24-hour period-Monitor and maintain office equipment, supplies, and inventory, request and schedule repairs.-Data Entry for shipping software (ShipStation)-3 years’ experience with Amazon FBA & eBay listing-Well experienced with Microsoft Office Suite

-Took accurate messages for staff and management to facilitate open and speedy communication.-Compiled and produced documents and reports and filed, copied, or faxed required papers to appropriate parties.-Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.-Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.-Keep the reception area clean and organized to offer a positive first impression to every visitor.-Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.