- Managing end-to-end recruitment process from requisition approval to the offer acceptance- Behaving as innovator into strategies for identifying, attracting, and engaging with the best talents on the market of Poland- Using blend of marketing strategies and market intelligence to attract, source, screen and pre-select the best professionals- Creating candidate short lists and presenting to the hiring managers- Identifying key sourcing strategies using expert knowledge of labor market, competition, and external talent- Constantly assuring stable and high-quality pipeline of candidates with emphasis on the candidate quality, volume of the pipeline and speed of providing shortlisted candidates to the hiring manager- Reporting on the recruitment data with focus on data quality and data integrityYou can reach me at anna.mladenova@atos.net#NetworkEngineers #NetworkArchitects #NetworkProfessionals #Polandjobs

• Creating, updating and managing Facebook, LinkedIn, Jobs.bg and other company registrations used for sourcing candidates• Identifies, creates, develops and manages different sourcing channels for the purpose of having a good pool of candidates• Communicates with candidates in order to develop a short-list of suitable candidates for every project/opening• Presents the shortlist in a professional and effective way to the hiring manager• Coordinates and Manages the recruitment and selection process by actively communicating with all participants • Drives the recruitment process to an effective hiring decision in the most efficient and effective way• Establishes, maintains and develops a relationship with candidate pool by being a brand ambassador of Dynamic Solutions

Creating, updating and managing Facebook, LinkedIn, Jobs.bg and other company registrations used for sourcing candidates Present market overview, talent potential and recruitment capabilities to hiring managers (internal and external)Coordinating all HR Administrative tasks, like Labor Contract signature, Employee dossiers, timesheet collection, Business Travel, Expense Reports, Additional Health insurance, On-boarding, training and other activities and programs for the project

• Responsible for upward and downward communication ensuring the flow of information, from contact center management and client to the associate and from the associate to contact center management and client.• Monitor and maintain big amount of information flow and queries, and prioritize.• Responsible for payroll process for 200+ employees• Prepare statistics and reports daily and upon request from the line manager or the company management regarding agents’ performance, adherence, attendance etc. • Administer all documents related to business processes

• Monitor, track and evaluate associate performance based upon pre-determined KPI’s and provide personal feedback to associate to ensure all goals are met and C3 standards are adhered to.• Responsible for upward and downward communication ensuring the flow of information, from contact center management and client to the associate and from the associate to contact center management and client.• Monitor and maintain big amount of information flow and queries, and prioritize.• Prepare statistics and reports daily and upon request from the line manager or the company management regarding agents’ performance, adherence, attendance etc. • Observe the training needs and conduct training if necessary• Administer all documents related to business processes

• Monitor and assess the performance and the work of the assigned team • Assist the Call Centre employees and the assigned team in solving customer queries• Provide the necessary information for solving customers’ issues individually or in cooperation with the line manager• Prepare statistics and reports daily and upon request from the line manager or the company management• Observe the training needs and conduct training if necessary• Coordinate the information flow with other departments/divisions when necessary• Administer complicated and unusual requests in regard to the company products• Assist and train Call Center representatives whenever needed

• Solve customer problems and requests related to the Post Paid products and services• Coordinate the information flow with other departments/divisions when necessary• Administer complicated and unusual requests in regard to the Post Paid products• Assist and train Call Center representatives whenever needed• Fill in timely and correctly the necessary information • Prepare analysis, statistics reports daily and on request for the needs of the management

• Provide information to customers about company products, services, distribution network, network coverage, actual rates/tariffs etc.• Participate in the process of activating and deactivating customer services according to the current company procedures• Apply the current company rules for exercising Credit Control toward customers• Fill in correctly and in due time all necessary information concerning customer service activities and collect information into forms, blanks and information systems used by the company• Participate in the process of training and re-qualification and provide training to new coming employees if necessary