Anna Mlodzinski Email & Phone Number

Wherever The Wind Takes Me

Pinawa, Mb

Provide tier 2 desktop support to the Whiteshell Laboratory users and work with other support staff to ensure quick and reliable responses to customer problems and requests. This includes investigating and troubleshooting problems with PC client software and high-level interaction with customers. Perform hardware maintenance and upgrades including the migration of users from Windows XP to Windows 7. Document network hardware and software installations, maintenance, operation and security procedures and configurations.

Winnipeg, Canada Area

• Hiring, coaching, training and supervising of four IT Technicians (level 1 and 2)• Development and supervision of consultant based support for 6 remote sites• Facilitate customer resolution for escalated calls and engage necessary technical support• Ensure site support in a 24 x 7 x 365 environment with immediate response for after hours issues• Participate in annual IT Security Audit by providing requested documentation that shows that IT is following security policies and procedures• Facilitate annual physical inventory by providing needed rental equipment and setup• Lead “Desktop of the Future” project to upgrade all systems to Windows 7 and additional features• Facilitate transition of old file structure to new file structure on new server• Purchase new computer hardware and equipment in accordance with corporate standards• Assist in configuration, troubleshooting and installation of IT systems to maintain oversight as well as keep a hands-on approach to resolving issues or implementing projects

• was a major contributor to the Inventory Control Project team which decreased inventory more than $1.5 million by streamlining processes and implementing computer based reporting• coordinated and played a major part in the migration and implementation of Lotus Notes 7 from Exchange 2000 email system• took on the role of the Lotus Notes Administrator and documented many "How To" procedures for users• assisted with the maintenance and support of all components of the network and telecommunications infrastructure, including complete documentation• responsible for administration of security and implementation of upgrades to the JD Edwards application• provided technical support and day-to-day operational support for hundreds of local and remote end user issues utilizing the Aldon help desk ticket system and CorasWorks help desk system and using the Altiris network remote desktop management software• support for MANMAN (KCMAN) production system with shop floor VT100 and VT420 terminals, thin clients, handheld scanners and barcode printers, numerous Windows 2000 and Windows 2003 servers, Windows 2008, Windows 2012, Exchange 2000, IBM Domino (Lotus Notes) version 7 and 8.5 server, SQL server 2000, Terminal Server for VPN remote access• administration of FJPAP (Broadview) scheduling application• backup and recovery using Symantec Backup Exec• Blackberry support and administration using a Blackberry Enterprise Server• researched and recommended hardware and/or software solutions for end users• Barracuda (firewall) maintenance and spam control

Duluth, Minnesota Area

• manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PC’s, operating systems, hardware, software, peripherals and Office Automation equipment• benchmark, analyze, report on and make recommendations for the improvement and growth of the Information Services infrastructure and systems• oversee provision of end-user services, including help desk and technical support services• manage financial aspects of Information Services, including purchasing, budgeting and budget review• work with stakeholders to define business and systems requirements for new technology implements• develop business case justifications, cost/benefit analyses for IS spending and initiatives• develop and implement all Information Services policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision• negotiate and administer vendor, outsource, and consultant contract and service agreements• manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions• provide leadership to Technology committee• mentor and help develop skills of help desk employee – support and guidance during new installations of hardware or software, problem resolution, projects• administration of SQL server and application support for MS Great Plains, Sequest Tier Workflow, MPulse Maintenance, Blackbaud Raisers Edge, TrackIt Pro