Anna Montanaro Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Providing Technical Support to users, troubleshooting client database
• Programming custom and troubleshooting existing statistical reports in SAP Business Objects and QlikSense
• Building customer views and dashboards according to the provided specifications
• Providing training materials and training to customers via Webex, Zoom or other online platforms
• Assessing customer needs and goals through communication and system evaluations to modify existing database for personalized customization

Las Vegas, Nevada Area

• Managed and trained Technical Support Team
• Trained customers on software products
• Managed escalated cases and worked closely with the development team on resolving software issues
• Assigned project goals and tracked the team's progress through JIRA
• Generated articles to expand the Knowledge Base
• Built complex reports utilizing Looker

San Jose, California

• Worked closely with the customers to identify their reporting needs
• Built complex reports utilizing SAP Business Objects XI and Tableau
• Coordinated with partners to finalize designs and confirm requirements
• Provided detailed documentation for each report
• Utilized Salesforce for TA request, generated reports

• State-wide Database Administration
• Build complex system-wide reports (SAP Business Objects XI)
• Prepared and submitted all major Community reports to HUD
• Coordinated and performed HMIS end-user training for all levels of expertise
• Supervised and directed agencies' staff toward consistent documentation, policies, data standards,and use of the information systems
• Procured software, hardware, and infrastructure required to meet companies’ demands

• Successfully coordinated the implementation of the Homeless Management Information System(HMIS) for Mobile and Baldwin Counties, Alabama
• Managed HUD Grants for the Continuum of Care for the Homeless
• Prepared all Statistical reports in preparation for the annual HUD CoC and ESG grant applications for the Mobile and Baldwin Counties Continuum of Care for the Homeless
• Processed requests for federal grant funding both in-house and from sub-recipients
• Managed millions of dollars in federal funding from various federal agencies

• Case Management
• ESG - prevention grant manager

Database and Website developer

Bba, Business

Business Administration

Associate'S Degree, Computer Science

Computer Science