Anna Montanaro Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Providing Technical Support to users, troubleshooting client database• Programming custom and troubleshooting existing statistical reports in SAP Business Objects and QlikSense• Building customer views and dashboards according to the provided specifications• Providing training materials and training to customers via Webex, Zoom or other online platforms• Assessing customer needs and goals through communication and system evaluations to modify existing database for personalized customization

Las Vegas, Nevada Area

• Managed and trained Technical Support Team• Trained customers on software products• Managed escalated cases and worked closely with the development team on resolving software issues• Assigned project goals and tracked the team's progress through JIRA• Generated articles to expand the Knowledge Base• Built complex reports utilizing Looker• Managed projects and served as a primary liaison between the clients and multiple internal groups to clarify goals and meet quality standards and deadlines

San Jose, California

• Worked closely with the customers to identify their reporting needs• Built complex reports utilizing SAP Business Objects XI and Tableau• Coordinated with partners to finalize designs and confirm requirements• Provided detailed documentation for each report• Utilized Salesforce for TA request, generated reports

• State-wide Database Administration• Build complex system-wide reports (SAP Business Objects XI)• Prepared and submitted all major Community reports to HUD• Coordinated and performed HMIS end-user training for all levels of expertise• Supervised and directed agencies' staff toward consistent documentation, policies, data standards,and use of the information systems• Procured software, hardware, and infrastructure required to meet companies’ demands

• Successfully coordinated the implementation of the Homeless Management Information System(HMIS) for Mobile and Baldwin Counties, Alabama• Managed HUD Grants for the Continuum of Care for the Homeless• Prepared all Statistical reports in preparation for the annual HUD CoC and ESG grant applications for the Mobile and Baldwin Counties Continuum of Care for the Homeless• Processed requests for federal grant funding both in-house and from sub-recipients• Managed millions of dollars in federal funding from various federal agencies

• Case Management• ESG - prevention grant manager

Database and Website developer

Bba, Business

Business Administration

Associate'S Degree, Computer Science

Computer Science