Anna Moore Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

*Assists in coordination the center program with the departmental program*Directs and/or teaches an assigned activity of the center program, including artist and crafts, teen/adult activities, sports and other special events*Performs various clerical duties, including report preparation and record keeping*Assists recreation center supervisor in leading, training and guiding assigned personnel*Collects fees, handles money and deposits, enrolls patrons in different events and memberships*Assists citizens with all park related customer service related questions*Assisted with implementation of new Recreation Software and trained all staff*Monitors new RecSoftware

Tulsa, Oklahoma, United States

*Prepare and setup meetings and agendas, setup and prepare training schedules, and email communications*Create training manuals and videos utilizing Adobe Captivate; store and maintain them in a Centralized location*Work Service Desk tickets for new user access into Munis and assist with troubleshooting user issues*Work directly with Service Desk staff to create Online Munis User Authorization form, and department specific reports*Prepare, process, track and manage invoices with Project Budget; prepare annual ESM Budget*Work with Communications Department on ESM Web Page and to develop City Wide Communication*Setup, Schedule and lead Munis User Group meetings/training sessions*Created, documented and provided training to Finance Employees on ESM Functions ie: Service Desk Tickets, Munis User Form completion

Tulsa, Oklahoma, United States

*Communicate directly with Project Managers anticipating their needs concerning scheduling, by creating meetings, adjusting meetings and managing meetings for all three Project Manager’s as well as anything else they may require*Prepare agendas, setup and prepare training schedules, and email communications*Create training manuals and videos utilizing Adobe Captivate; store and maintain them in a Centralized location*Work Service Desk tickets for new user access into Munis and assist with troubleshooting user issues*Attend meetings, take meeting minutes, comprise meeting minutes notes and update and upload to SharePoint*Represented Project Managers in their absence in meetings as requested*Coordinate and direct the activities of the Technical Writer*Works with Communications Department to develop City wide communications*Prepare, process, track and manage invoices with Project Budget

Tulsa, Oklahoma, United States

*Handles escalated calls from agents and upset customers resolving issues while adhering to City policy*Enters accurate details in various software systems to document call and actions taken all while maintaining a vast knowledge of the City’s infrastructure ensuring accuracy when routing Service Orders to the proper department* Provides a high level of consistent quality by following department processes and transaction scripting

Tulsa, Oklahoma, United States

*Processed and adjudicated non-Utilized Management appeals according to the appropriate federal, state and NCQA requirements and regulations; and responded by phone, or in writing, to all inquiries involving members and providers request for appeals*Review clinical data matching it against specified medical terms and diagnoses or procedure codes and follow established procedures for authorizing request or referring request for further review; attach medical records for consideration of review*Research and resolve inquiries around eligibility and benefits, claim and payment status and provider directory network*Refer inquiries to appropriate area of company for resolution and follow-up with internal contacts as needed to validate member inquiry was resolved*Educate members on understanding BCBOK's processes and procedures