Anna Mora Email & Phone Number

+ Managed and processed technology support requests and system-wideissues through ticketing system+ Collaborated with team to educate and train end-users across 12locations on functions and features of district equipment+ Performed daily system and hardware repairs of Mac, Windows, andGoogle OS machines by verifying integrity of hardware, serverresources, system maintenance+ Identified network vulnerabilites using cloud-based endpoint protection torapidly detect, contain, and remediate advanced threats+ Liaised with network and server administrators to set up network profiles,security permissions, and file sharing systems+ Facilitated end-user success by translating complex technical issues andsecurity measures into digestible language for non-technical users+ Generated knowledge base articles for future reference and trainingmaterial

Belmont, California, United States

▪ Oversee and manage a team of 60+ staff with six departments while collaborating with local operations teams ▪ Responsible for experience of customer base in climbing facility that is home to 5,000+ members ▪ Schedule, track, and coordinate training for new hires while supporting growth of current instructors to become trainers in respective departments ▪ Point person for maintaining shared Outlook inbox to respond to general inquiries and community feedback ▪ Handle day to day conversation and set expectations relating to common concerns for team members ▪ Complete bi-weekly payroll process including timeclocks ▪ Attend Microsoft Teams/Zoom meetings with leadership teams to discuss progress and long-term goals ▪ Maintained weekly deposits and worked with finance team to identify discrepancies ▪ Responsible for running system updates (RockGymPro, Windows, macOS, iOS etc..) on shared devices ▪ Acted as in-house troubleshooting for gym technology (PCs, iPads) then collaborating with IT team through Zendesk to resolve hardware and software issues ▪ DEI Committee member responsible for bringing cultural awareness and educational resources to 20+ gyms

Belmont, California, United States

Belmont, California, United States

Bachelor Of Science - Bs, Bioengineering And Biomedical Engineering

Completed 179 hours towards BS degree

Biomedical/Medical Engineering