Anna Morgun Bregier 🇺🇦🇫🇷 Email and Phone Number

I am happy to share my achievements at Unistellar as of July 2022, before embracing the Head of Customer Care role, I was hired as Customer Success Manager:● Less than 12h average 1st response by Dec 2021 vs 58h in July 2019 when I joined as a Customer Success Manager, to build customer advocacy from scratch. Thanks to the proactive optimization built internally along with the entire team, I'm happy with the -30% decrease in ticket volume by 2021, the same volume as of June 2022… Show more I am happy to share my achievements at Unistellar as of July 2022, before embracing the Head of Customer Care role, I was hired as Customer Success Manager:● Less than 12h average 1st response by Dec 2021 vs 58h in July 2019 when I joined as a Customer Success Manager, to build customer advocacy from scratch. Thanks to the proactive optimization built internally along with the entire team, I'm happy with the -30% decrease in ticket volume by 2021, the same volume as of June 2022 (despite over 10k units, i.e. x2 out there) with still less than 24h 1st response.● Achieved -37.7% of tickets Jan 2020 VS Dec 2022 and -10.8% Jan 2021 VS Dec 2022, due to global organic optimization and improved strategy, without any additional costs in terms of software implementation. No consultants, no gurus, no bots.● Between Sept 2019 and Dec 2019, I managed the very first Beta Testing Program with a handful of pioneers in Europe and the Americas with less than 100 'scopes in the field. As of June 2022, we've shipped 10 000+ units worldwide and have built an impressive Citizen Science Community. ● I implemented new metrics in Feb 2020, the BtoC satisfaction, i.e. 95%+ average score as of June 2022. Facebook reviews went from 3.8 to 4.4 out of 5 points (awesome job thanks to all the Unistellarians), with 29k+ followers.● I have created 300+ pieces of official comms (FAQ, community updates, newsletters, service information letters/SIL, onboarding messages...) => English content writing and sharing it via social media or mailings to engage and inform our users, see an example below. I am so excited to be part of this brilliant team and love my job despite all the start-up challenges. One of the boldest projects ever seen. Prepare to be amazed, I am, at least. Show less

Working languages: 55% English 35% French 10% RussianQuadrimex Chemical is one of the key players in the field of niche chemical specialties not only in France but also worldwide. Founded in 1986, the company has got unique expertise in dealing with complex industrial issues through a tailor-made approach for over 500 customers based in over 50 countries. We can't recreate the world in 4 months, but I'm grateful I could go through this quick adventure that challenged me and made… Show more Working languages: 55% English 35% French 10% RussianQuadrimex Chemical is one of the key players in the field of niche chemical specialties not only in France but also worldwide. Founded in 1986, the company has got unique expertise in dealing with complex industrial issues through a tailor-made approach for over 500 customers based in over 50 countries. We can't recreate the world in 4 months, but I'm grateful I could go through this quick adventure that challenged me and made me ponder on my priorities in life. The most important thing: let's not forget who we are, and what makes us utterly powerful, both in our personal and professional goals. It's important to see the purpose and be excited about where we want to go. In my specific case, helping people and telling a meaningful story. Happiness is so relative, for sure, but above all, it's a lifetime process. Time to catch the light of the stars!Accomplishment: a press article in "Where To Buy Directory 2019", a UK BtoB Chemical Distribution Online Magazine: page 16, original idea and writing/content by myself, available below. Show less

Working languages: 60% French, 40% EnglishFormerly M+W Group and now Exyte is a global leader in the design, engineering, and construction of high tech facilities and major complex projects. The expertise at Exyte France goes from customised Semiconductor designs for ST Microelectronics or CEA to complex Nuclear projects as ITER. Committed to harmonised solutions that support its customers’ activities and objectives, Exyte France strives to add real value and save costs.I… Show more Working languages: 60% French, 40% EnglishFormerly M+W Group and now Exyte is a global leader in the design, engineering, and construction of high tech facilities and major complex projects. The expertise at Exyte France goes from customised Semiconductor designs for ST Microelectronics or CEA to complex Nuclear projects as ITER. Committed to harmonised solutions that support its customers’ activities and objectives, Exyte France strives to add real value and save costs.I operated within the Products & Services Department which focusses on clean atmosphere projects in particular. ● I joined Exyte as a Sales Administrator where my main role consisted of building and reinforcing the relationships with the existing and new customers. I built an amazing connection with CEA Leti, ST Microelectronics, Vêpres Constructions, La Salle Propre and many more. This naturally led me into the Business Developer role.● I established an excellent communication with our main supplier Exyte Technologies, based in Germany. I saved over 30K internally.● After 6 months, I was promoted to handle local Communication & Marketing Management where I directly reported to the Managing Director. I produced different corporate content in French and English, including our country official webpage. I also created strategic referencing where needed.It was an incredible experience that helped me understand where I wanted to go. I am tremendously thankful for the trust Exyte France placed in me. Show less

Working languages: 70% English, 30% FrenchHired as a Bilingual Maintenance Department SupportClarke Energy specialises in the engineering, installation, and maintenance of gas and diesel-fuelled power plants. It is the largest authorised distributor and service partner for GE Power's gas engines. Brand new to the industry, I needed to learn and adapt with supersonic speed. I grew with Clarke as they went from 50M € to 120M € sales in less than 3 years. ● I improved GE… Show more Working languages: 70% English, 30% FrenchHired as a Bilingual Maintenance Department SupportClarke Energy specialises in the engineering, installation, and maintenance of gas and diesel-fuelled power plants. It is the largest authorised distributor and service partner for GE Power's gas engines. Brand new to the industry, I needed to learn and adapt with supersonic speed. I grew with Clarke as they went from 50M € to 120M € sales in less than 3 years. ● I improved GE Jenbacher gas engine Warranty/After Sales Service going from 59% to 96% of approved cases within 8 months. Increased the refund by 348% in <18 months. ● I became the key communicator within global technical issues for French industrial players like Dalkia, Eiffage, or Engie by piloting multiple total damage troubleshooting cases, each worth from 50K € to 2M € (improved customer satisfaction by 28% in the first year, then 32%). References available.● I was in charge of dozens of complex proactive warranty project campaigns accomplished on time, managed 60+ international field technicians, and negotiated their entire refund from General Electric (over 3.2M € in 5+ years). Besides, I saved 195K € through my Procurement Strategy.● I am particularly proud of having achieved the 2017 financial target in 7 months within the commercial development of a new business activity CM&U, aka Conversions, Modifications and Upgrades, customised technical solutions for existing gas engines (projects to optimise emissions, install heat recovery or retrofit old units and their environment, etc.). ● I handled content and event marketing activity and customer communication within this business, in France and abroad - including MyPlant Predix Asset Performance launch - a new digital challenge by GE.This experience pushed me through my comfort zone and offered me so much technical and human knowledge. As I was approached to join Exyte Group, I decided to catch this amazing opportunity to grow. Show less

Working languages: 70% French, 20% Russian, 10% EnglishThéâtre Toursky was my first full-time lengthy experience that helped me to get a tremendous education in communication, BtoC marketing, and customer care. It's a non-profit organization with a very limited budget that wrestles continually with maintaining and improving its operations and customer loyalty. With over 80 shows/60 000 seats to fill per year, it was an amazing school for building confidence in communication, handling… Show more Working languages: 70% French, 20% Russian, 10% EnglishThéâtre Toursky was my first full-time lengthy experience that helped me to get a tremendous education in communication, BtoC marketing, and customer care. It's a non-profit organization with a very limited budget that wrestles continually with maintaining and improving its operations and customer loyalty. With over 80 shows/60 000 seats to fill per year, it was an amazing school for building confidence in communication, handling stress, and performing direct sales. ● I worked on at least 10 different external communication processes and marketing brochures (writing, editing, proofreading).● I rebuilt our 10,000+ customer database ("Address not found" rate decreased by 34%). I handled zillions of BtoC and BtoB promotion and fundraising mailing campaigns (3,000 to 10,000 targets per mailing with a 92% filling rate).● I helped organize at least 30 national and international festivals and events (including the Russian festival every winter). ● I handled over 400 tailor-made subscriptions per year and on average 100+ different customer critical claims per month (downsized the lead time from 10 to 3 days).I had a chance to meet amazing people and discover different art approaches and creations. This experience definitely made me grow my muscles in a high degree of self-motivation and developed my drive to succeed. So I was ready to leave the company to try a new challenging BtoB adventure in the Oil & Gas Industry. Show less