• Primarily focused on managing the outsourced Fulfillment & Logistics providers• Provided KPI management & lead discussions on customer issues and process improvements internally and externally• Ensured compliance to best business and ethical practices• Managed the flow of materials throughout the supply chain Scrubbing of Missed Calls to identify root cause.• Identify current Target stocking levels in nearest hub.• Analysis of previous demand at this location.• Adjust stocking levels to deliver increased service levels.• Placing stock in correct locations ahead of upcoming works notifications.• Strategically placing stock in network for supply constricted parts.• Alerts to buyers on supply gaps in Network, releasing stock from LLT holds for replenishment to network.• Development of segment for high running parts with extra focus on supply & planning.• Gathering of data to help planning automate / improve processes.• FTC scorecard (Creating weekly reports, finding out rout cause of miss calls, weekly calls trying to resolve issues causing delays to improve • LTB (Last time buy calculations)• Responsible for reporting and analysis to Senior Management Team• Key business partner for Closed Loop Corrective Action (CLCA) process.

Spare Parts Sales• Managed customer service activities to maintain a positive customer experience increasing fulfillment to 99% of orders completed in less than 30 days• Identified issues/process improvements to enhance customer experience • Materials Management (Stock transfers – Daily Inventory movement to and from SPS based forecast and procurement approval. Daily inventory report generation and distribution.)• Large order fulfilment and management (Stock availability and management. Procurement engagement on exception and long LEAD time parts availability)• Backlog management (Daily backlog creating. Daily pulse calls with procurement to review backlog status and updates. Backlog order releases)

• Supported EMEA Vice President of Service Operations• Received, screened and handled telephone calls, incoming mail, publications and other correspondence, some of which may be of a confidential or sensitive nature• Make travel and lodging arrangements as required while monitoring vacations, schedules and calendars• Organized meetings and meeting logistics• Interacted and established networking relationships with outside customers, high-level executives and administrative assistants in a professional manner• Prepared memoranda, reports and other materials for staff and business meetings• Attended staff meetings, took and distributed minutes and followed up on action items• Maintained and analyzed files and records which often contained information of a confidential nature• Maintained knowledge of organizational structure and maintained organizational charts• Drafted own responses based on knowledge of the organization's policy, procedures or particular situation