Developed and implemented a data management strategy, including building a warehouse with key company data, defining master data, and implementing rules and tools for data management. Also created dashboards to improve transparency and manageability of processes in various company departments.Established and implemented a culture and processes of product management, including product lifecycle management, product strategy development, and transitioning to a continuous improvement cycle with weekly releases. Optimized development, QA, and support teams, working with the technological stack Back - Python, FastAPI, PostgreSQL, Redis, Kafka; Web - React/Redux, TypeScript; Mob - React, React Native.As a result of my work, managed to reduce expenses on analysts by 25%, improving the quality and speed of data processing, leading to a 1% increase in net profit monthly.

A distribution management system has been implemented. Information is collected from all the company's clients, processed, verified, and consolidated into a unified format. Based on this data, decisions are made by the sales, marketing, and planning departments.With the implemented solution, the sales department can be managed effectively. Sales in different regions are optimized based on the received data, addressing related issues. Additionally, KPIs of the sales department are automatically calculated using current valid data.The project was honored with the "Project of the Year" award on the Global CIO platform in 2020.In a single day, all office employees transitioned to remote work through the utilization of a communication and collaboration platform.An information security department has been established. Essential policies and procedures for information security, privacy, anti-virus and password management, personal data handling, and security event management have been developed and implemented.An internal corporate data warehouse has been designed and implemented. Data management processes are structured, OLAP cubes are created for data access, and reports and dashboards for marketing, sales, and finance have been built. These dashboards aid in making product decisions, including discontinuing products in brand lines based on consolidated financial and sales information.Employee hiring tools have been introduced, streamlining the process from application submission to final candidate approval. The candidate approval time has been reduced to 1 day.

*Service Support and Development Specialist**Key Achievements:*- Spearheaded the enhancement of customer support services, implementing unified processes across the department.- Successfully led the implementation of IT support services, reducing response times through efficient ticket management.- Drove the development of services based on Atlassian products (JIRA, Confluence, Bitbucket, Bamboo), resulting in an improvement in project delivery timelines and teams collaboration.- Optimized the internal portal (Sharepoint) for seamless information sharing and collaboration.- Launched user-friendly external user portals, increasing user engagement.- Established a vibrant Community Portal that fostered knowledge sharing and collaboration among users.Process Management Focus:*Acting as a Process Manager*Key Achievements:- Conducted a comprehensive analysis of current SLAs, identifying bottlenecks and inefficiencies, leading to an improvement in service level agreements.- Documented and streamlined processes, resulting in an increase in operational efficiency .- Designed and implemented a new SLA model that elevated service delivery standards, resulting in a reduction in service escalations and improved customer satisfaction.*Recognized for driving transformative enhancements in service delivery and operational processes to achieve measurable business outcomes.*

Rolled out customer support system in Europe and other regions to finish global roll out. Established and developed the team of application support analysts.Built system support model.

ITSM Tools (Assyst and Remedy) supportReporting database developmentSQL Server Reports developmentTutoring

1st line supportAnalysis and diagnosticsInternal knowledge management

Server infrastructure administration (File server, Exchange Server, Domain Controllers, Security Control And Time management system application and database servers)Implementation of security system Implementation of time management system