Anna Moroz Email & Phone Number

Москва, Москва, Россия

Москва, Москва, Россия

Customer service specialistAccompaining the clients of the customer - British on-line shop of design furniture on the Benelux market. Handling claims and reclamations, supporting the clients, solution of problem situations. Work in the customer's computer systems, data bases. Working in the Dutch and English languages.

Russia, Istra

 attracting clients; promotion of the recreation center, promotional activities; negotiations with clients; selling of tourist packages

Moscow

(letter of recommendation available) management of the representative office in Moscow coordination with the head office in Bremen, Germany; calculation of commercial requests;  coordinating shipments (door to door) for key accounts (project shipments, OOG, sea, air; calculation of commercial requests;  negotiations with clients and subcontractors;  concluding agreements with clients and subcontractors; 2 employees in subordination, allocation of responsibilities; business trips

Moscow

 planning and controlling logistics specialists duties, allocation of responsibilities; coordinating road shipments (door to door) for key accounts; calculation of commercial requests;  negotiations with clients and subcontractors;  concluding agreements with clients and subcontractors; adjusting claims;  preparing financial reports (Profit & Loss analysis, 1C); invoicing in “1C Logistics” control and work with arrears of accounts receivable and accounts payable.

 road shipments planning and coordination (door to door service); coordination with head office in France; transport documentation control (CMR, Carnet TIR, commercial invoices, etc); calculation of commercial requests;  negotiations with clients and subcontractors;  concluding agreements with clients and subcontractors; subcontractors` data base extention;  invoicing in “1C Logistics”; control and work with arrears of accounts receivable and accounts payable.

Moscow

 removals planning and coordination (door to door service); interaction with clients on export & import formalities (among clients mainly expats, Dutch Embassy, EC & others); preparation of original export documents (CMR, Carnet TIR, invoices, POA); control over delivery (shipment tracking).

Brussels, Belgium

 customs negotiations; selling packages and drawing up tourism documents; accompanying delegations; assistance in organizing business tours, forums and exhibitions (SEAFOOD SHOW • Brussels 04/2001; II INTERNATIONAL FISHING INDUSTRY FORUM • Brussels 05/2000); interpreting.

Intensive Language Course (Spanish) - A1, A2

Diploma With Qualification: "Specialist In Marketing", Course “Postgraduate In Marketing”, Marketing

Activities and Societies: Marketingmix (cost, communication, customer value), Concurrentieanalyse, Marketing Performance Measurement.

Qualification: “Linguistics And Intercultural Communication”, Linguist, Interpreter (Engli