Accounting and bookkeeping services for small and medium size businesses including account analysis, monthly and year-end close processes which included the preparation of working papers, reconciliations, etc.Led the development and reporting of internal control procedures to control weaknesses.Supported small business owners with their business development.Provided assistance with government reporting and filing requirements.Assisted in responding to various government requests (i.e. HST, WSIB, payroll, Revenue Canada).Computer and Microsoft network support for small businesses in the sales, farming, construction and manufacturing industries.Training and support for numerous software packages including the Microsoft Office Suite and a variety of accounting packages.

Managed requests using the older Remedy Ticketing System as well as the new IT Service Management (ITSM) system.Granted network access for both unclassified and classified networks.Verified security clearances and proper authorization for requesting regular and administrative accounts.Created, modified, moved, restored, suspended and deleted network accounts for GAC staff and Partners.Monitored dormant and expiring accounts.Troubleshooted access and network folder issues.RSA SecureID TokensAssigned and arranged the delivery of secure tokens for clients after verifying proper authorization.Monitored expiring tokens and replaced as required.Troubleshooted RSA access issues (2nd level support for Service Desk and other IT professionals.Created, modified and deleted departmental Distribution Lists.Assisted with the creation of standardized emails for departmental communication purposes.

Technical Support AnalystSupported wireless broadband satellite internet service in remote northern communities that lacked terrestrial service options using a custom ticketing system.Worked with engineers to upgrade the service to these communities by providing technical support and training to Local Service Providers and end users in the remote communities.Assisted with setting up documentation and troubleshooting procedures that were implemented throughout the support center.

Highly motivated IT Professional with a wide range of technical support and customer service skills. Demonstrated commitment to superior customer service through positive attitude, leadership and teamwork. Provided technical support to over 15,000 doctors, nurses and support staff that are associated with The Ottawa Hospital.Managed the IT Hardware / Software Request Desk where I built relationships with members of other technical support teams to create solutions for users and then worked with our support / project teams to deploy the equipment to those users.

Provide computer hardware, software and network server support to small businesses in Ottawa. This includes managing network groups and accounts, disaster recovery plans, installing and configuring software for the company.

Complete hardware, software and network support for clients and staff.

Complete hardware, software and network support for clients and staff.