Anna Morzy-Brzosko Email & Phone Number

Warsaw, PL

- public speaker in private events or conferences (on-site and offline). Topics covered: personal growth& learning, dealing with change, continuous improvement, building lasting engagement- playing the pivotal role in developing, delivering and coordinating transformational programs for B2B and B2C clients, incl. the flagship MBA - Powerful Leadership.

Warsaw, Mazowieckie, Poland

- coach&mentor for managers seeking support in their hectic life- ICF member for continuous learning experience

Warsaw

- presenter at conferences, webinars, various lean and non-lean events- leading or supporting transformations for a number of Polish and international clients, my focus is on building effective teams and strong leaders- conducting workshops in the fields of change management, leadership, lean culture- providing consultations for improvement projects for.

Warsaw, Mazowieckie, Poland

- within global framework led a service transformation to separate and professionaliseoperational service delivery and client management; through transparent communication andengagement of employees on various levels I managed to implement the change almostseamlessly, with minimal talent rotation- acting as global PMO, SME and co-product owner I defined.

Warsaw, Masovian District, Poland

- led a LEAN-based process makeover that resulted in 1st year savings of over $120k- implemented a new delivery model for big transitions (over 500 leases) that resulted in timelydelivery with improved profitability- acted as PMO on an innovative global AI implementation to drive efficiencies of 50% on a coreprocess- overdelivered on AGM through regular.

Warsaw, Masovian District, Poland

- led a deep reorganisation of core business (ca. 180 people, over 100 clients) that resulted infocused responsibilities for managers and teams and drove efficiencies of up to 60% in selectedareas; talent rotation went down to <10%, which is unseen in service delivery organizations- acted as change agent for a global, company-wide technology.

Warsaw Area, Poland

- acted as EMEA LA POC for client offering incl. pricing- built and implemented a RACI for cooperation between transitions and operations- acted as product owner for implementing new or enhanced features in the lease adminapplication where client data is kept and managed- cooperated closely with marketing to create one-pagers and brochures showcasing the.

Warsaw, Mazowieckie, Poland

- built a client satisfaction programme that resulted in 100% client contracts being renewed, andsome of them with expanded scope of service- standardised the EMEA Client Satisfaction Survey (CSS) process- created and implemented an internal training programme for the department, incl. a detailedand success-oriented onboarding programme for new employees.

Warsaw, Mazowieckie, Poland

- 1st person hired by the operations manager of a start-up department in EMEA- started by delivering on basic responsibilities (client management, lease analysis, databasemanagement, financial reviews), then moved to standardising processes and teaching andmanaging others- led complex transitions of new clients, incl. financial processing- was awarded a.

Lean Toc Six Sigma Black Belt

Post-Ma, Economic Politics

Ma, Italian Language&Literature

Activities and Societies: Italian theater