Anna Mucha-Stypik, Assoc. Cipd Email & Phone Number

London, England, United Kingdom

London, Greater London, United Kingdom

London, United Kingdom

• Managing performance, coaching and developing team of Sales Advisors to ensure achievement of all business KPI’s • Engaging with customers to assure their brilliant experience in store, and create their loyalty towards the brand.• Analyzing business data, customer satisfaction measurement, using SWOT analysis, revising profit and loss data in order to maximise productivity in store, creating employee rota to maximise efficiency of matrix hours.• Taking active part in performance… Show more • Managing performance, coaching and developing team of Sales Advisors to ensure achievement of all business KPI’s • Engaging with customers to assure their brilliant experience in store, and create their loyalty towards the brand.• Analyzing business data, customer satisfaction measurement, using SWOT analysis, revising profit and loss data in order to maximise productivity in store, creating employee rota to maximise efficiency of matrix hours.• Taking active part in performance development on the regional level (Organising Improvement Workshops for our underperforming employees)• Focusing on interactions between Advisors and customers, improving and developing them on the daily basis by effective “1 : 1”, feedback and by promoting drive to excel their skills both internally and outside of work.• Cascading knowledge of business objectives, processes and strategy within the company and ensuring their full understanding.• Building connections with other Managers in the Region to swap ideas, seek advice to help and support each other.• Organising O2Open events and representing the company during collaboration with other organisations, promoting our services externally. Show less

York, United Kingdom

Recruiting and leading a team of Teachers within Charity Organisation that helps tomaintain Polish tradition in the UK, helping children to embrace their roots, whilepromoting respect for their new country and better understanding of British culture.Designing educational curriculum, creating programs and assessment tools for theschool. Monitoring progress and development of the organisation.Organising and hosting training and skill development sessions for Teachers… Show more Recruiting and leading a team of Teachers within Charity Organisation that helps tomaintain Polish tradition in the UK, helping children to embrace their roots, whilepromoting respect for their new country and better understanding of British culture.Designing educational curriculum, creating programs and assessment tools for theschool. Monitoring progress and development of the organisation.Organising and hosting training and skill development sessions for Teachers andVolunteers.Organising and hosting various events in order to promote School among PolishCommunity, fundraising in collaboration with many different institutions (marketing,logistics, business plans, financial reports).Seeking sponsors and business partners.Coordinating a group of volunteers, supporting them in their duties, helping to findareas in which they can show and pass on their best qualities.Managing school finances and administration. Show less

Pgce, Modern Foreign Languages

Bachelor'S Degree (Honours), English And French Language And Literature, General, Philosophy

French and English languages Philosophy

Philosophy And Languages