Anna N. Email & Phone Number

Budapest, Hungary

Budapest, Hungary

Customer Master Data - Operation Support• First point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders• Log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis• Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security• Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis• Support and maintain databases and contract management tools end-to-end• Provide accurate information to both business customers and support teams through the correct use of all information technology systems• Being the face and voice of one of the largest global energy

• entering customer orders and following them up• managing customer requests and queries• logging, assigning, tracking progress of complaints & claims from receipt to completion• interacting with customers and stakeholders in a professional, friendly and efficient manner• ensuring a smooth invoicing process by setting up the right vendor and master data/BACs,• coordinating the allocated portfolio (key customers)’s queries end-to-end• maintaining our reputation by your professional and helpful attitude towards our customers• being the face and voice of one of the largest global energy company