•Mentor and provide support to associates in department on company policies and optimal tool utilization to equip team to resolve caller inquiries more efficiently•Resolve and manage complex escalations regarding payroll, benefits, compensation, policies, HR Operations and performance management while working directly with specific departments and subject matter experts•Provide internal front line support on all HR questions pertaining to benefit programs including 401k, Health & Welfare, Disability, Life, FSA, Employee Recognition, COBRA, Retirement and Open Enrollment•Work directly with management team to streamline department processes•Provide benefits policy clarification and information to the department when needed•Managed and revamped retirement benefit process for the entire company while working hand in hand with benefits director and employees considering retirement

•Resolve questions and provide resolutions regarding payroll, benefits, compensation, policies and performance management to employees, subject matter experts, external vendors and HR community•Maintain an effective 90% first call resolution by utilizing applications such as SAP, ADP, Towers Watson and multiple streams of communication such as phone calls, email and instant messaging•Provide guidance for employees with questions pertaining to benefit programs including 401k, medical, dental, disability, flexible spending accounts•Support HR on how to properly transact on employees profiles, use the performance management and compensation planning tool

•Maintained the NBCUniversal HR Connection email box in order to resolve questions and provide resolutions regarding payroll, benefits, compensation, policies and performance management to employees, subject matter experts, external vendors and HR community.•Utilized applications such as SAP, ADP, Towers Watson and multiple streams of communication such as voice mail, emails and instant messages.

• Communicate on the phone, in person, and via email about benefits with employees and retirees. • Enter enrollments into PeopleSoft and carrier sites, complete mass mailings to employees and retirees. • File, photocopy, and compile weekly new hire orientation packages (up to 100 per week). • Conducted and analyzed court ordered refund of health insurance deductibles, co-payments, prescriptions and any out of pocket expenses. • Assisted with on-boarding employees; performed data entry, contacted potential employees, conducted background screens, screened resumes. • Created and streamlined effective and efficient process for incomplete benefits paperwork. Created co-op/intern training book for Benefits Department. • Completed paperwork for unemployment claims, familiarized retirees with Medicare, complied with court orders and completed I-9’s.