Anna Nelson Email & Phone Number

Los Angeles, CA, US

Burbank, CA

Burbank, CA

Universal City, CA

• Mentor and provide support to associates in department on company policies and optimal tool utilization to equip team to resolve caller inquiries more efficiently
• Resolve and manage complex escalations regarding payroll, benefits, compensation, policies, HR Operations and performance management while working directly with specific departments and subject matter experts
• Provide internal front line support on all HR questions pertaining to benefit programs including 401k, Health & Welfare, Disability, Life, FSA, Employee Recognition, COBRA, Retirement and Open Enrollment
• Work directly with management team to streamline department processes
• Provide benefits policy clarification and information to the department when needed
• Managed and revamped retirement benefit process for the entire company while working hand in hand with benefits director and employees considering retirement

Universal City, CA

• Resolve questions and provide resolutions regarding payroll, benefits, compensation, policies and performance management to employees, subject matter experts, external vendors and HR community
• Maintain an effective 90% first call resolution by utilizing applications such as SAP, ADP, Towers Watson and multiple streams of communication such as phone calls, email and instant messaging
• Provide guidance for employees with questions pertaining to benefit programs including 401k, medical, dental, disability, flexible spending accounts
• Support HR on how to properly transact on employees profiles, use the performance management and compensation planning tool

Universal City, CA

• Maintained the NBCUniversal HR Connection email box in order to resolve questions and provide resolutions regarding payroll, benefits, compensation, policies and performance management to employees, subject matter.
• Utilized applications such as SAP, ADP, Towers Watson and multiple streams of communication such as voice mail, emails and instant messages.

Boston, MA

• Communicate on the phone, in person, and via email about benefits with employees and retirees.
• Enter enrollments into PeopleSoft and carrier sites, complete mass mailings to employees and retirees.
• File, photocopy, and compile weekly new hire orientation packages (up to 100 per week).
• Conducted and analyzed court ordered refund of health insurance deductibles, co-payments, prescriptions and any out of pocket expenses.
• Assisted with on-boarding employees; performed data entry, contacted potential employees, conducted background screens, screened resumes.
• Created and streamlined effective and efficient process for incomplete benefits paperwork. Created co-op/intern training book for Benefits Department.